Commercial Insurance Advisor

BrokerLink; San Juan de Terranova; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading insurance provider is seeking a Commercial Insurance Advisor to join their team in Newfoundland. This role involves servicing accounts, writing new business, and providing exceptional customer service. Candidates should have at least two years of customer service experience and insurance knowledge. The opportunity offers a competitive salary along with various benefits, including flexible health insurance and generous vacation time.

Benefits

Flexible health and dental insurance benefits

Personal Spending amount

RRSP with company matching

Employee Share Purchase Plan

Dress for your day policy

Competitive compensation package with bonus

Paid Time Off including 3 weeks vacation

Qualifications

• Two or more years of customer service experience.
• 2 to 3 years of insurance experience.
• A valid insurance license for the Province of Newfoundland or willing to obtain.
• Proficient in MS Office – Word, Excel, Outlook.

Responsibilities

• Service Independent Business Unit accounts and write new business.
• Provide customers with prompt service and advice.
• Review and provide processing instructions on incoming commercial paperwork.
• Prepare documentation for insurers, complete applications, issue certificates.
• Communicate with insurance companies and negotiate on customers' behalf.

Skills

Customer service experience

Conflict resolution

Analytical skills

Organizational skills

Excellent verbal communication

Excellent written communication

Education

High School Diploma and/or Post-Secondary Education

Tools

MS Office - Word, Excel, Outlook

EPIC

Job description

Overview

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with the utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

The Role

We are looking for a Commercial Insurance Advisor to join BrokerLink and work out of our St. John’s, NL or Marystown, NL office on a Permanent (FT) basis.

Benefits

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• “Dress for your day”, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What The Role Entails

• Service Independent Business Unit accounts as well as writing new business
• Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
• Review and provide processing instructions on all incoming commercial paperwork
• Assist with quotes to customers, write new business, review existing coverage and update customer file information
• Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
• Review and provide processing instructions on endorsements, and follow up on payments
• Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
• Source and obtain additional information requested by the underwriter and complete applications

The Successful Candidate Will Have

• If you feel you have the equivalent skills, please apply*
• High School Diploma and/or Post-Secondary Education
• Two or more years of customer service experience
• 2 to 3 years of insurance experience
• A valid insurance license for the Province of Newfoundland or willing to obtain same
• Exposure to EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!