Commercial Insurance Advisor

BrokerLink; Northwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is looking for a Commercial Insurance Advisor to provide exceptional customer service while managing and writing new business. Based in our Kenora, ON office, you will play a key role in supporting clients with their insurance needs, ensuring customer satisfaction, and adhering to professional standards. This role offers numerous perks, including flexible health benefits, vacation days, and competitive compensation packages.

Benefits

Flexible health and dental insurance benefits package

Personal Spending amount to invest in your healthy lifestyle

RRSP - Registered Retirement Savings Plan with Company matching

ESPP - Employee Share Purchase Plan with matching aspect

Competitive compensation package with bonus aspect

Paid Time Off including vacation and personal days

Qualifications

• High School Diploma and/or Post-Secondary Education.
• Two or more years of customer service experience.
• 2 to 3 years of insurance experience.

Responsibilities

• Service Independent Business Unit accounts and write new business.
• Provide prompt service and advice to customers.
• Prepare documentation for insurers and communicate with them.

Skills

Customer service skills

Conflict resolution

Analytical skills

Organizational skills

Communication skills

Education

High School Diploma

Post-Secondary Education

Tools

MS Office

EPIC

Job description

Being a part of BrokerLink, means you live our values : to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Commercial Insurance Advisor to join BrokerLink, and work out of our Kenora, ON office on a Permanent (FT) basis.

As part of our employee promise, here are some of the many perks of working with us :

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX : IFC) program with matching aspect
• Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of : Personal days, Volunteer days, Exam / Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What the Role Entails

• Service Independent Business Unit accounts as well as writing new business
• Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
• Review and provide processing instructions on all incoming commercial paperwork
• Assist with quotes to customers, write new business, review existing coverage and update customer file information
• Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
• Review and provide processing instructions on endorsements, and follow up on payments
• Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
• Source and obtain additional information requested by the underwriter and complete applications

The Successful candidate will have :

• If you feel you have the equivalent skills, please apply
• High School Diploma and / or Post-Secondary Education
• Two or more years of customer service experience
• 2 to 3 years of insurance experience
• RIBO license or willing to obtain same
• Exposure to EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills