Commercial Insurance Advisor

BrokerLink; Calgary; On-site; CAD 51,000 - 62,000; Full time

Job summary

BrokerLink in Calgary, AB is seeking a Commercial Insurance Advisor to join our IB​U Service team. You will provide frontline service for Commercial Lines, retain existing clients, and place new business as needed.

You will operate from our Aviation Road office, serving local clients with professional, customer-focused insurance solutions and building long-term relationships. This role requires a proactive mindset and strong communication skills.

Qualifications

• Experience in customer-facing insurance roles is preferred.
• Strong knowledge of commercial insurance concepts and policies.
• Proven ability to manage multiple client requests and deadlines.

Responsibilities

• Serve ongoing client needs, provide insurance guidance, assess risk, and process renewals.
• Sell new policies and retain existing book of business.
• Quote new business through outbound calls, letters, and in-person visits.
• Coordinate with underwriters and adjusters to discuss guidelines and policies.
• Prepare documentation for insurers, complete applications, and issue certificates.
• Keep up-to-date on underwriting rules and workflow processes.
• Participate in training initiatives and community marketing efforts.

Skills

Customer service

Communication

Conflict resolution

Time management

Organizational skills

Analytical skills

Education

AIC level 1 or 2 General Insurance License

Tools

EPIC

MS Office

Job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

• Flexible work arrangements

• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

• Share plan & other savings

Salary range

50,900 - 62,200

Incentive plan

Commissions & other performance incentives: Expected, but not limited payout potential of 10-15% of salary (subject to personal and team performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Commercial Insurance Advisor to join our IBU (Independent Business Unit) Service team.

Your role is to provide front-line customer service of Commercial Lines policies and taking responsibility for the retention and account development of existing clients, quoting and placing new business as required.

This position is available in Calgary, AB and you will be working from our Aviation Road office.

What you will be doing:

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Sell new policies/write new business to existing or new clients, retain existing book of business
• Quote new business through outbound call initiatives, introductory letters and walk-in clients
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• Must have been in your current position for at least 12 months
• Previous Commercial Insurance experience is an asset
• AIClevel 1 or 2 General Insurance License
• Proficient in EPIC and MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated an ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills
  This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!