Commercial Customer Service Representative

Waste Connections of Canada Inc.; Kitchener; On-site; CAD 50,000 - 55,000; Full time

Job summary

A waste management company in Kitchener, Canada, is hiring a Customer Service Representative. The role involves answering calls, processing orders, and handling customer inquiries. Ideal candidates should have at least 2 years of customer service experience and familiarity with Microsoft Office. The company offers competitive wages, benefits, and a supportive work culture.

Benefits

Competitive wages

Retirement plan with company match

Medical, dental, and vision benefits

Employee Assistant Program

Scholarship opportunities for kids

Employee Stock Purchase Plan

Life and disability insurance

Qualifications

• Minimum 2 years of high-volume customer service experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Professional and personable phone presence.

Responsibilities

• Answer customer calls and process service orders.
• Enter and transfer customer data accurately.
• Accept payments and resolve billing inquiries.
• Interact with customers to determine service needs and resolve issues.

Job description

Why Choose Us

We are Waste Connectionsof Canada,an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professionalcustomer servicerepresentatives that care about the safety of our drivers and the service provided to the community. As acustomer servicerepresentative with us the minimum responsibilities are :

Responsibilities

• Answering customer calls and processing customer orders for new service, discontinuance, or changes inservice.
• Entering and transferring accurate customer data into several systems
• Accepting payments from customers, researchingcustomerbillinginquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determineservicerequirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions toserviceissues.

Qualifications

• 2 years ofhigh-volumeCustomer Serviceexperience
• Experience withMicrosoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• A professional and personable phone presence

What You’ll Get From Us

• Competitive Wages : a salary between $50k and $55k annually
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Camaraderie : a stellar team of 7 driven professionals who love to laugh and have fun!
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance : Life, Short Term / Long Term Disability