COMMERCIAL CLIENT SUPPORT COORDINATOR â Laval / Boisbriand

Business Development Bank of Canada; Laval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A national development bank in Laval is seeking a Client Support Coordinator to deliver outstanding client service, support account managers, and manage office activities efficiently. The ideal candidate will have a Bachelor's degree in Business Administration, 1-3 years of relevant experience, and be bilingual in French and English. This role offers flexible benefits, a hybrid work model, and opportunities for professional development.

Benefits

Employee Savings and Investment Plan

Defined Benefit Pension Plan

$750 wellness and health care spending account

Qualifications

• 1-3 years of experience in a similar role.
• Ability to analyze and interpret financial statements is considered an asset.
• Excellent writing and speaking skills in French and English.

Responsibilities

• Deliver outstanding customer service to BDC clients.
• Support account managers in reaching business development targets.
• Organize events and prepare communications related to marketing efforts.

Skills

Time Management

Customer Support

Teamwork

MS Office

Bilingual (English and French)

Education

Bachelor degree in Business Administration

Tools

Microsoft Outlook

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means :

Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few

In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1

A hybrid work model that truly balances work and personal life

Opportunities for learning training and development and much more...

Explore the BDC Way in our Culture Book

Do you describe yourself as organized and customer service oriented Do you have a keen interest in entrepreneurship Come support our team of account managers and help them contribute to the growth of Canadian entrepreneurs.

POSITION OVERVIEW

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent this is your opportunity to join our committed and diverse team.

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues all relevant related documents obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.

CHALLENGES TO BE MET

Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases

Respond promptly accurately and professionally to existing and potential clients by ensuring compliance with policies procedures and practices

Prepare letters to clients and professionals according to the specific process (e.g. letter of intent letter of offer and mandates to professionals) and / or prepare proposals / contracts for clients ensuring that the information is accurate and entered in our system that all necessary documents are prepared that the required conditions and forms are met signatures are obtained and follow-up is done

Proactively participate in the branchs marketing efforts by organizing events campaigns and activities preparing marketing communications and providing on-site logistical support

Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system

Support account managers to help them reach business development targets

Managing stationery orders organizing catering services and ensuring the smooth operation of the business center. Welcoming suppliers and technicians as well as going to the post office.

WHAT WE ARE LOOKING FOR

Bachelor degree in Business Administration or other related field

Between 1 to 3 years experience in a similar role

The ability to analyze and interpret financial statements is considered an asset

Client service orientation and demonstrated ability to demonstrate initiative in listening identifying sales opportunities and resolving issues

Strong organizational skills and ability to prioritize and deal with various situations at all times

Ability to work independently and meet tight deadlines

Teamwork creativity flexibility collaborative spirit and desire to work as part of a team

Working knowledge of MS Office (Word Excel Outlook )

Excellent writing and speaking skills in French and English.

Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .

While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.

Key Skills

• Time Management
• Developmental Disabilities Experience
• Intake Experience
• Mediation Experience
• Microsoft Outlook
• Customer Support
• Case Management
• Medical Terminology
• Alternative dispute resolution
• Child Protective Services
• Social Work
• Word Processing

Employment Type: Full-Time

Experience: years

Vacancy: 1