Collision Repair Customer Care Specialist

Fix Auto - Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading collision repair center in Lethbridge is seeking a Customer Service Representative to assist customers and ensure their satisfaction. The ideal candidate thrives in a fast-paced environment and possesses exceptional customer service skills. Responsibilities include assisting customers with vehicle repair inquiries and managing front office operations. This role offers competitive pay between $18 and $20 per hour along with industry-leading benefits.

Benefits

Competitive compensation plan

Short- and Long-Term Disability benefits

Employer-matched RRSP plan

Legend Awards program

Opportunity for training and career growth

Support from management and team members

Qualifications

• Experience in private or public insurance or the collision industry is considered an asset.
• Ability to provide service that is fast, easy, caring, right and clear.
• Valid Driver’s license.

Responsibilities

• Assist customers in person, over the phone, and through e-mail.
• Complete booking for estimates and vehicle repairs.
• Work closely with estimators and production managers.

Skills

Exceptional customer service skills

Communication skills

Organizational skills

Interpersonal skills

Positive attitude

Job description

A leading collision repair center in Lethbridge is seeking a Customer Service Representative to assist customers and ensure their satisfaction. The ideal candidate thrives in a fast-paced environment and possesses exceptional customer service skills. Responsibilities include assisting customers with vehicle repair inquiries and managing front office operations. This role offers competitive pay between $18 and $20 per hour along with industry-leading benefits.