Collision Center Customer Advocate (Onsite)

Cambridge Housing Authority; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading automotive services provider in Winnipeg is seeking a Customer Service Representative to be the first point of contact for customers. This full-time, onsite role involves assisting customers during the collision repair process, managing calls, scheduling appointments, and updating systems. Ideal candidates will have a high school diploma and experience in customer service or sales, preferably in the automotive industry. A valid driver’s licence is essential. The position offers competitive compensation and benefits, fostering a supportive workplace culture.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Qualifications

• Experience in customer service or sales, preferably in the automotive industry.
• Must possess a valid driver’s licence and a safe driving history.

Responsibilities

• Answer customer calls and provide answers to questions regarding insurance claims.
• Schedule appointments for estimates and repairs.
• Update internal systems with detailed notes.
• Assist with customer check-ins and office work.

Skills

Customer service experience

Strong organizational skills

Excellent verbal communication

Experience with Excel

Education

High School Diploma

Tools

Body Shop Connect

Repair Centre

Mitchel Connect

Progi

Job description

A leading automotive services provider in Winnipeg is seeking a Customer Service Representative to be the first point of contact for customers. This full-time, onsite role involves assisting customers during the collision repair process, managing calls, scheduling appointments, and updating systems. Ideal candidates will have a high school diploma and experience in customer service or sales, preferably in the automotive industry. A valid driver’s licence is essential. The position offers competitive compensation and benefits, fostering a supportive workplace culture.