Collision Advisor

Steele Auto Group; New Brunswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automobile service provider in New Brunswick is looking for a customer service representative to greet clients, manage appointments, and educate them on procedures. The ideal candidate has two or more years of experience, a strong attention to detail, and excellent communication skills. Enjoy a competitive rewards package, including matched retirement savings, flexible health plans, and ongoing training through Steele University. This role offers a unique opportunity to grow within a supportive community-driven company.

Benefits

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Access to Steele University

Qualifications

• 2+ years of customer service experience, preferably in retail.
• High school diploma or GED required; college degree preferred.
• Strong attention to detail, punctual, and professional.

Responsibilities

• Greet walk-in customers professionally.
• Answer and direct phone calls; schedule estimates.
• Explain repair process, insurance claims, and payment procedures.

Skills

Customer service experience

Excellent communication skills

Organized

Proficient in Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

POS/management systems

Job description

Job Details

At Steele Auto Group, work is more than a job. It’s a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential!

What You’ll Do

• Greet walk-in customers professionally and courteously.
• Answer and direct phone calls cheerfully; schedule estimates.
• Explain CARSTAR’s repair process, insurance claims, payment procedures, and delivery timelines.
• Educate customers on CSI/NPS surveys.
• Schedule and record appraisal and delivery appointments.
• Collect and record payments; assist with A/R.
• File repair orders accurately in the management system.
• Provide warranty information and perform follow-up sales calls.
• Maintain front office and reception area.
• Respond to Google reviews and encourage positive feedback.
• Engage with the community and manage social media presence.
• Attend daily release meetings and other duties as assigned.

What We’re Looking For

• 2+ years of customer service experience (retail preferred).
• High school diploma or GED required; college degree preferred.
• Excellent communication, negotiation, and customer service skills.
• Call center or sales experience preferred.
• Highly organized, able to multitask and prioritize.
• Proficient in Microsoft Office and POS/management systems.
• Strong attention to detail, punctual, and professional.
• Ability to work Monday–Friday (8:00 a.m.–5:00 p.m.).
• Valid driver’s license.

Why You’ll Love Working With Steele Auto Group

At Steele Auto Group, you’re not just joining a company, you’re joining a community where you’ll be empowered to exceed expectations and develop your full potential.

Role

We believe in rewarding hard work and supporting every part of your journey. That’s why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full‑time, part‑time, or term), eligible employees can look forward to, some or, all of the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer‑matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost‑shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately—no waiting required!
• Access to Steele University – you’ll get engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity‑rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Apply now and start driving your career forward—with a team that’s got your back!

📍 Based in Saint John, NB!

🔗 Learn More About Us At Www.steeleauto.com

We can’t wait to meet YOU!