Collections Specialist - Canada

mSupply; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A financial services company in the Waterloo region is seeking a Collections Specialist to manage payment updates and ensure accurate collections for assigned customers. The ideal candidate will have at least 3 years of B2B collections experience and strong skills in communication and numerical analysis. This role offers comprehensive health benefits and a full-time employment status.

Benefits

Comprehensive health benefits

Life insurance and disability coverage

Paid time off and personal days

Employee Assistance Program (EAP)

Qualifications

• Minimum of 3 years of B2B collections or related experience required.
• Strong aptitude for numerical analysis and mathematical operations.
• Intermediate proficiency in MS Office tools and virtual collaboration technology.

Responsibilities

• Conduct high-volume daily outbound collections via email and phone.
• Monitor A/R performance to maintain over 90% of accounts within 3% past due.
• Pull and review daily aging reports, follow up on balances over 30 days.

Skills

Sales Experience

Customer Service

Communication skills

Heavy Equipment Operation

Microsoft Word

Microsoft Outlook

Team Management

Education

High school diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Job Summary

TheCollections Specialist obtains payment updates collects maintains and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly effective at adhering to collection policies to optimize collection efforts.

Job Duties & Responsibilities

Conducts high-volume daily outbound collection efforts via email and phone documenting all activities in the ERP system.

Monitors A / R performance maintaining over 90% of accounts within 3% past due.

Pulls and reviews daily aging reports; follows up on balances over 30 days addressing payment status billing issues and resolutions.

Alerts management to non-compliant customers and responds promptly to credit hold queues to prevent service delays.

Maintains courteous professional communication and collaborates cross-functionally to resolve customer issues.

Oversees assigned A / R inbox and supports departmental operations as needed.

Maintains proficiency in company systems for tasks such as data entry messaging call logging and workflow updates.

Performs additional duties as assigned adapting to evolving organizational needs and responsibilities.

Qualifications

High school diploma or GED required; minimum 3 years of B2B collections or related experience.

Strong aptitude for numerical analysis and mathematical operations.

Intermediate proficiency in MS Office (Word Excel PowerPoint Outlook) and skilled in standard office technology and virtual collaboration tools.

Physical Demands & Work Environment

• Bending lifting and carrying up to 10 lbs
• Extended use of hands and arms for computer tasks
• Sitting for up to 8 hours with periods of standing and walking
• Frequent use of hearing and speech for communication (up to 6 hours daily)
• Operation of office equipment (computers phones scanners) for up to 8 hours
• Visual acuity for near far color and peripheral vision with depth perception and focus adjustment

What We Offer

• Comprehensive health benefits 100% paid by the company extended health coverage dental vision and prescription drugs effective your first day
• Life insurance plus short- and long-term disability coverage
• Paid time off vacation holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process please contact

Required Experience

IC

Key Skills

• Sales Experience
• Crane
• Customer Service
• Communication skills
• Heavy Equipment Operation
• Microsoft Word
• Case Management
• OSHA
• Team Management
• Catheterization
• Microsoft Outlook Calendar
• EHS

Employment Type: Full Time

Experience: years

Vacancy: 1