Collections Specialist, Bilingual (6m Contract)

Financeit; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading financing provider in Toronto is seeking a Bilingual Collections Specialist for a 6-month contract. In this role, you will be responsible for resolving outstanding accounts and facilitating payment discussions while handling administrative tasks. Candidates should have at least 2 years of experience in collections and must be proficient in French. The position offers a competitive pay package and a hybrid work environment with numerous benefits.

Benefits

Competitive pay

Flexible work arrangements

In-office wellness sessions

Virtual events and team activities

Qualifications

• Minimum of 2 years of experience in consumer collections.
• Knowledge in third party collections preferred.
• Strong ability to multi-task in a fast-paced environment.

Responsibilities

• Resolve outstanding accounts from existing customers.
• Negotiate payment terms and methods.
• Manage administrative tasks to support daily collections operations.

Skills

Negotiating skills

Conflict management

Critical thinking

Proficiency in French

Job description

Overview

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role

This is a bilingual, 6-month contract role responsible for resolving outstanding accounts from existing customers, resolving billing problems, and reducing delinquencies. You will also handle key administrative tasks to ensure the smooth operation of payment and collections processes.

What you\'ll do

• Confirm the right party is reached to facilitate credit recovery discussions.
• Negotiate payment terms and methods which often requires reviewing account information, and/or asking probing questions in order to better understand potential objections to payment.
• Overcome stalls and objections by suggesting solutions for debt payment.
• Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines.
• Manage administrative tasks to support daily collections operations, including maintaining shared queues, responding to internal requests, and ensuring timely processing of payments and account updates.
• Review and clear assigned queues and inboxes to maintain accuracy and operational efficiency.
• Advise management regarding collection strategy effectiveness for various portfolios when required.
• Help resolve higher level disputes when required.

Qualifications

• A minimum of 2 years of experience in consumer Collections.
• Knowledge and experience in Collections with reference to third party collections and legal recovery preferred.
• Advanced Proficiency in Speaking, Reading and Writing French is required.
• Comfortable working with technology and adapting to new systems and tools.
• Critical thinking skills with the ability to make sound decisions.
• Strong negotiating and conflict management skills with the ability to problem solve effectively.
• Ability to multi-task effectively in a fast-paced environment.
• Results oriented, proactively seeks solutions and takes actions.
• Positive attitude, highly motivated, and ability to work well independently and in a team environment.
• Availability to work between the hours of 9:00am and 9:00 pm, as well as one Saturday per month, is required.

Benefits

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay.
• Committed to flexible work arrangements, offering hybrid workplace options.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.