Collections Representative (Pooling)

goeasy Ltd; Pickering; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading finance provider in Pickering, Ontario, is seeking a Collections Representative. This role offers the opportunity to interact with customers, perform collections activities, and require excellent communication skills. Candidates should have 1-2 years of experience in collections or customer service and be proficient in MS Office. The position promotes a diverse and inclusive work environment with a focus on employee well-being and development.

Benefits

RRSP match

Employee discounts

24/7 healthcare access

Customizable benefits package

Paid birthday off

Paid vacation and personal days

Qualifications

• Minimum 1-2 years of experience in collections, sales, or customer service.
• Excellent verbal and written communication skills.
• Proven ability to multi-task and adapt to fast-paced changes.

Responsibilities

• Perform outbound calls to collect on overdue accounts.
• Document collections activities with administrative skills.
• Manage customer accounts and collection activities.

Skills

Verbal communication

Written communication

Multi-tasking

Compassion and empathy

Tools

MS Office (Word, Excel)

Automated dialer systems

Job description

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy , our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies , certified as a Great Place to Work® , and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At LendCare , we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.
• For complete picture of total rewards, please click here.

Day in the life of a Collections Representative:

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
• Complete initial trace work using online tools and account systems.
• Document collections activities and processes through superior administration skills.

What we are looking for:

• Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.
• Experience with using an automated dialer system is an asset.
• Excellent verbal and written communication skills.
• Proven ability to multi-task; adapting to changes in a fast-paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Please note: This is a pooling job posting. Applications will be kept on file and reviewed as positions become available.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.