Collections Operations Coach: Lead & Optimize (Hybrid)

Bill Gosling Outsourcing; Barrie; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A global outsourcing leader in Barrie, Ontario is seeking a Managing Coach in Operations. This role focuses on performance management, staff training, and productivity ensuring targets are met effectively. Ideal candidates have 3+ years in collections and prior leadership experience. The position offers a hybrid working model with a starting salary of CAD 55,000 to 65,000 depending on experience, as well as growth opportunities and comprehensive training.

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Qualifications

• Minimum 3+ years of collections experience.
• Previous experience in a Team Leader position is required.
• Experience in a leadership or managerial role is mandatory.

Responsibilities

• Set objectives, analyze metrics, and ensure team meets goals.
• Monitor staffing levels and ensure resources are efficiently allocated.
• Provide training and motivation to teams for excellent service.

Skills

Leadership

Performance management

Analytical skills

Bilingual in French

Education

High School Diploma or equivalent

2 years post-secondary (Philippines)

3 CSEC passes (Trinidad & Tobago)

Job description

A global outsourcing leader in Barrie, Ontario is seeking a Managing Coach in Operations. This role focuses on performance management, staff training, and productivity ensuring targets are met effectively. Ideal candidates have 3+ years in collections and prior leadership experience. The position offers a hybrid working model with a starting salary of CAD 55,000 to 65,000 depending on experience, as well as growth opportunities and comprehensive training.