Collections Coordinator

Broadstreet Properties; Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

A family-owned property management company is seeking a Collections Coordinator in Winnipeg, MB. The role involves contacting tenants regarding outstanding charges, performing strategic collection techniques, and negotiating payments. Ideal candidates will have strong customer service and negotiation skills, along with a minimum of two years' experience in debt collection. The company offers employer-paid health coverage, an Employee Assistance Program, and professional development opportunities.

Benefits

Employer paid extended health, vision, and dental coverage

Employee and Family Assistance Program

Yearly health and wellness benefit

Employee recognition program

In-house professional development opportunities

Qualifications

• Minimum two years’ working experience in debt collection.
• Proficient with Microsoft Office applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Contact past tenants regarding outstanding charges.
• Perform collection techniques to maximize payments.
• Negotiate payments and settlements on accounts.

Skills

Customer service

Communication skills

Negotiation

Conflict resolution

Attention to detail

Analytical skills

Tools

Microsoft Office

Job description

Do you have exceptional customer service and communication skills with the ability to deal with conflict? Do you consider your ability to negotiate one of your top skills? If so, our Collections Coordinator position in Winnipeg, MB may be the perfect position for you!

Your contributions to the team include:

• Contact past tenants with respect to outstanding charges
• Perform strategic collection techniques to maximize payments received
• Negotiate payments and settlements on accounts
• Contact current tenants with respect to outstanding charges
• Support site staff with collections practices
• Document collections activity details in tenant files
• Provide management with projections and promise reports
• Respond to inquiries for information, facts and monthly collections targets
• Monitor arrears and solve any discrepancies

What you need to be successful:

• Minimum two years’ working experience in debt collection
• Superior communication and telephone skills
• Excellent customer relationship skills with an ability to deal with conflict
• Exceptional negotiation and objection handling skills
• Strong analytical, decision making and problem-solving skills
• Great organizational skills with the ability to set priorities and multi-task
• Being extremely accurate with high attention to detail
• Drive to succeed and work ethic
• Enthusiastic and a positive team attitude
• Proficient with Microsoft Office applications and specialized software programs

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.