Collections Analyst – 12-Month Contract (Toronto or Montreal)

Beanfield; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Ontario is seeking a Collections Analyst. This role entails managing customer accounts, ensuring timely payments, resolving billing issues, and maintaining positive relationships. The ideal candidate will possess strong collections experience and excellent communication skills. This full-time position offers opportunities for process improvements in a fast-paced environment.

Qualifications

• Experience in collections or customer service is essential.
• Demonstrated ability to handle difficult conversations professionally.
• Strong organizational skills to manage multiple tasks and deadlines.

Responsibilities

• Manage a portfolio of customer accounts for collections.
• Follow up on overdue invoices and negotiate payment terms.
• Resolve billing discrepancies with various teams.
• Maintain accurate records of collection activities.

Skills

Collections experience

Customer service skills

Communication

Negotiation

Relationship-building

Organizational skills

Attention to detail

Tools

Microsoft Office (Excel, Outlook, Word)

Billing systems

Job description

A leading telecommunications company in Ontario is seeking a Collections Analyst. This role entails managing customer accounts, ensuring timely payments, resolving billing issues, and maintaining positive relationships. The ideal candidate will possess strong collections experience and excellent communication skills. This full-time position offers opportunities for process improvements in a fast-paced environment.