Collections Analyst

Beanfield; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Ontario is seeking a Collections Analyst. This role entails managing customer accounts, ensuring timely payments, resolving billing issues, and maintaining positive relationships. The ideal candidate will possess strong collections experience and excellent communication skills. This full-time position offers opportunities for process improvements in a fast-paced environment.

Qualifications

• Experience in collections or customer service is essential.
• Demonstrated ability to handle difficult conversations professionally.
• Strong organizational skills to manage multiple tasks and deadlines.

Responsibilities

• Manage a portfolio of customer accounts for collections.
• Follow up on overdue invoices and negotiate payment terms.
• Resolve billing discrepancies with various teams.
• Maintain accurate records of collection activities.

Skills

Collections experience

Customer service skills

Communication

Negotiation

Relationship-building

Organizational skills

Attention to detail

Tools

Microsoft Office (Excel, Outlook, Word)

Billing systems

Job description

About Us

At Beanfield were not just building networks were building communities. Were dedicated to investing in our 100% Canadian-based employees 100% Canadian-driven investments and our 100% Canadian operations. Weve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto Montreal and Vancouver. Beanfield has always challenged the status quo believing that everyone deserves fast and reliable fibre internet.

We are Challengers leading the way disrupting the industry with a startup mentality and a focus on building our own infrastructure.

We are United operating as one team where everyones ideas are valued.

We Care prioritizing the well-being of our employees partners customers and communities. We foster trust communicate openly and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice by providing fast and reliable fibre Internet to Canadians.

Availability

• Status : Fixed Term Contract (12 Months)
• Location : Toronto ON or Montreal QC
• Hours : 40 hours

Position Summary

The Collections Analyst is responsible for managing a dedicated list of commercial customers within the collections team. Working closely with colleagues sales and internal departments this role ensures timely payment of assigned accounts resolves billing issues and supports overall team efforts to minimize delinquency while maintaining positive customer relationships.

Roles & Responsibilities

• Manage a dedicated portfolio of customer accounts prioritizing collection activities in coordination with the team.
• Contact assigned customers to follow up on overdue invoices negotiate payment terms and resolve disputes.
• Apply and reconcile payments accurately across assigned accounts.
• Investigate and resolve billing discrepancies in collaboration with billing sales and customer service teams.
• Escalate high-risk accounts to management with recommendations for action.
• Maintain accurate records of collection activities and outcomes for assigned customers.
• Contribute to team reporting on aging performance and collection results.
• Collaborate with team members to identify and implement process improvements.
• Ensure compliance with company policies industry regulations and applicable laws.

Skills & Qualifications

• Experience in collections customer service account management or other customer-facing roles.
• Proven ability to handle difficult conversations with professionalism and diplomacy.
• Strong communication negotiation and relationship-building skills.
• Experience managing a dedicated list of accounts and following up on outstanding balances.
• Proficiency with Microsoft Office (Excel Outlook Word); experience with billing systems is an asset.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Attention to detail and accuracy in documenting customer interactions and outcomes.
• Team-oriented with the ability to work independently in a fast-paced environment.

Key Skills

• ArcGIS
• Intelligence Community Experience
• GIS
• Python
• Computer Networking
• Data Collection
• Intelligence Experience
• R
• Relational Databases
• Analysis Skills
• Data Management
• Application Development

Employment Type: Full-Time

Experience: years

Vacancy: 1

At Beanfield we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or any other protected status.

Beanfield is dedicated to providing access equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of employment as well as in our services programs and activities. If you require accommodation during the application or interview process please contact us at .

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.