Collections Administrator

Money Mart - Quebec; Toronto; Hybrid; CAD 50,000 - 52,000; Full time

Benefits offered by this job

Discretionary Annual Bonus

Comprehensive Benefits – Health and，你?

Hybrid Work Environment

Job summary

Momentum Financial Services Group seeks a Collections Administrator in Toronto to handle inquiries from external agencies, validate data, and coordinate with internal teams to resolve delinquent accounts with accuracy and compliance.

The role requires prior call center or collections experience, strong negotiation and communication skills, and proficiency with collections software and Microsoft Office. A hybrid work setup and competitive package are offered.

Qualifications

• Minimum 2 years experience in credit strategy within the financial banking industry.
• High School Diploma or equivalent.
• Excellent communication, sales and negotiation skills.
• Exemplify quality customer service skills.
• Strong attention to detail and problem solving skills.
• Must be an analytical and a critical thinker.
• Results-oriented and self-motivated.
• Ability to adapt to change.
• Ability to type 20 words per minute.
• Ability to work in a fast paced team oriented working environment.

Responsibilities

• Respond to inbound inquiries from collection agencies, debt buyers, and insolvency/credit counselling firms via email and phone.
• Review and validate account information, balances, and payment histories in response to third-party requests, providing documents where required.
• Research and resolve discrepancies, disputes, or billing errors.
• Coordinate with internal departments to resolve disputed accounts or escalated matters.
• Maintain accurate and up-to-date records of all third-party communications and account actions.
• Assist in the development and maintenance of standard operating procedures for collections administration.
• Provide timely and accurate documents and information to internal and external stakeholders.
• Prioritize and manage multiple accounts and inquiries simultaneously.
• Follows detailed instructions with limited discretion; refers non-standard issues to supervisor.
• Collaboration – Works effectively across departments to resolve complex account matters.

Skills

Call center experience

Collections background

Negotiation skills

Analytical skills

Communication

Active listening

Billing software

Legal billing software

Collections software

Microsoft Office

Education

High School Diploma or equivalent

Credit strategy experience in banking

Tools

Collections management software

Microsoft Office Suite

Job description

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.

At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

The Job: Collections Administrator

The Collections Administrator is responsible for managing and responding to inquiries from external agencies such as collection agencies, debt buyers, and insolvency/credit counselling companies. This role serves as a key point of contact for third-party organizations involved in the recovery and resolution of outstanding accounts, ensuring all interactions are handled accurately, professionally, and in compliance with applicable regulations.

HowYou’llMake an Impact:

• Respond to inbound inquiries from collection agencies, debt buyers, and insolvency/credit counselling firms via email and phone.
• Review and validate account information, balances, and payment histories in response to third-party requests, providing documents where required.
• Research and resolve discrepancies, disputes, or billing errors.
• Coordinate with internal departments to resolve disputed accounts or escalated matters.
• Maintain accurate and up-to-date records of all third-party communications and account actions.
• Assist in the development and maintenance of standard operating procedures for collections administration.
• Provide timely and accurate documents and information to internal and external stakeholders. These documents are critical to validating and collecting delinquent debt.
• Ability to prioritize and manage multiple accounts and inquiries simultaneously.
• Follows detailed instructions with limited discretion; refers non-standard issues to supervisor.
  Collaboration – Works effectively across departments to resolve complex account matters

What You Bring:

• Prior call center, collections or sales background strongly preferred.
• Negotiate repayment solutions and hardship accommodations based on client needs.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication and active listening abilities.
• Professional services billing experience, experience with legal billing software.
• Familiarity with collection agency operations, debt purchasing processes, and insolvency proceedings.
• Proficiency with collections management software and Microsoft Office
  Suite (Excel, Outlook, Word)
  

Education + Experience

• Minimum 2 years experience as a credit strategy experience within the financial banking industry.
• High School Diploma or equivalent
• Excellent communication, sales and negotiation skills
• Exemplify quality customer service skills
• Strong attention to detail and problem solving skills
• Must be an analytical and a critical thinker
• Results-oriented and self-motivated
• Ability to adapt to change
• Ability to type 20 words per minute
• Ability to work in a fast paced team oriented working environment.

SALARY RANGE: $50,000 to $52,000 yearly

Committed to Equal Opportunity:

MFSGis committed to accommodating applicantsup to the point of undue hardship during the recruitment,assessmentand selection process. If you are selected for aninterview,please notifyMFSGif you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSGwill work with you todeterminehow to meet your needs.

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current positionwithin our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.