Coaching Coordinator (Spanish Speaking)

Workplace Options; Canada; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A leading wellbeing solutions provider is seeking a Coaching Coordinator in Canada. This role involves being the first point of contact for clients interested in various wellbeing programs. The ideal candidate will have strong bilingual communication skills in English and Spanish, a Bachelor's degree, and excellent organizational abilities. This full-time position offers the flexibility to work either hybrid or remotely, with comprehensive benefits and a commitment to employee wellbeing.

Benefits

Full benefits package

Paid time off

401k match

Gym reimbursement

Wellness rewards

Comprehensive training

Qualifications

• Strong written and spoken communication skills in Spanish and English.
• Interest and general knowledge in health and wellness.
• Ability to work independently and proactively.

Responsibilities

• Administrative and technological assistance that support team members’ clients.
• Engage clients in telephonic conversation, provide overview of wellbeing programs.
• Conduct efficient and detailed team case management to ensure accurate service delivery.

Skills

Fluent English

Fluent Spanish

Communication skills

Organizational skills

Customer experience focus

Microsoft Office proficiency

Education

Bachelor's degree

Job description

Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Coaching Coordinator

Location: US
Onsite/Hybrid/Remote: Hybrid or Remote depending on your proximity to our Raleigh, NC Office
Full-Time/Part-Time: Full-Time (40 hours per week)
Shifts: Monday-Friday shifts including 12:30pm - 9pm and 11:30am - 8pm EST.
Languages: Fluent English and Spanish required

What you will do

Reporting to the Coaching Coordinator Team lead, the Coaching Coordinator is an integral part of the global coaching team, serving as the first point of contact for clients interested in engaging in a variety of wellbeing programs including wellness and life coaching, the Aware mindfulness program, and lactation consultation services. The coordinator provides program overviews, schedules sessions and collects outcome information related to customer experience.

Responsibilities

• Administrative and technological assistance that support team members’ clients including telephonic, video, and platform management.
• Initial contact for clients interested in the well-being and coaching programs.
• Engage clients in telephonic conversation, provide overview of wellbeing programs, schedule appointments and collect outcome and satisfaction data.
• Conduct efficient and detailed team case management to ensure accurate service delivery.
• Participate in team meetings and trainings.
• Other delegated responsibilities and specially assigned duties, as management deems necessary.

Qualifications / Skills

• Bachelor's degree.
• Strong written and spoken communication skills in Spanish and English.
• Interest and general knowledge in health and wellness (desired).
• Excellent interpersonal, oral, and written communication skills, with a focus on telephonic customer experience.
• Excellent organizational, time management, analytical, and investigative skills.
• Ability to work independently and proactively.
• Ability to acquire a high level of efficiency in internal case management system.
• Comfortable in a fast-paced work environment, ability to multitask while maintaining a high level of quality and productivity.
• Strong knowledge of Microsoft office applications, comfortable using multiple computer-based applications, and ability to navigate proficiently in varying database platforms.

What we offer

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Full benefits package, Paid time off, 401k match, Training/tuition reimbursement, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange program, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).