Co-op/ Intern Site Reliability Engineer

Socket.dev; Ottawa; Hybrid; CAD 37,000 - 54,000; Full time

Benefits offered by this job

Flexible vacation & Kinaxis Days

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship & career development

Recognition programs & rewards

Hackathons

Job summary

Kinaxis is seeking co-ops and interns to join the Site Reliability Engineering team in Ottawa/Toronto. You will help deliver and support applications and cloud infrastructure in production, with exposure to VMware, Kubernetes, and public clouds (Azure, GCP).

The role requires enrollment in a post-secondary CS program and strong troubleshooting, Windows/Linux, and communications skills. We offer in-office presence at least three days a week for Ontario locations, flexible work options, and the

Qualifications

• Enrolled in a post-secondary diploma or degree program in computer science or a related discipline
• Proven strong troubleshooting skills
• Working knowledge of Windows and/or Linux environments
• Excellent written and verbal communication skills
• Must be a Canadian Citizen or a Permanent Resident due to CGRP security requirements

Responsibilities

• Deliver customer excellence, meeting all SLAs
• Work in a highly collaborative team
• Deploy, upgrade, and support numerous applications, services and operating systems
• Exposure to infrastructure; VMWare, Kubernetes, networking, etc
• Exposure to public clouds; Azure and GCP
• Troubleshoot system performance and application health issues
• Take ownership and accountability of the incident resolution process
• Must adhere to all security and confidentiality requests for this position

Skills

Troubleshooting

Windows environments

Linux environments

Communication skills

Citizen or PR status

Education

CS-related post-secondary degree/diploma

Tools

PowerShell

Ansible

Azure

AWS

GCP

Job description

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the Team

The Site Reliability Engineering team is responsible for the delivery, management, and monitoring of Kinaxis products and cloud infrastructure in our production offerings. We are responsible for ensuring service availability and performance to our customers globally, 7x24x365. We develop automation geared towards production operations using modern platform tooling.

Location

If in Ottawa/ Toronto, you must be in the office at least three days a week. Remote for other Canadian locations

Term Duration

We are looking to hire for 2 positions - one starting immediately and the other starting January 2027. Term Duration - Full time for 8 or 12 months

Co-op / Intern Eligibility

This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Compensation range

$27.04 - $39.66 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

Vacancy Status

This is an existing job vacancy.

What you will do

• Deliver customer excellence, making sure we meet all SLAs
• Work in a highly collaborative team
• Deploy, upgrade, and support numerous applications, services and operating systems
• Exposure to infrastructure; VMWare, Kubernetes, networking, etc
• Exposure to public clouds; Azure and GCP
• Troubleshoot system performance and application health issues
• Take ownership and accountability of the incident resolution process
• Must adhere to all security and confidentiality requests for this position
• May perform work on additional projects upon request

What we are looking for

• Enrolled in a post-secondary diploma or degree program in computer science or a related discipline
• Proven strong troubleshooting skills
• Working knowledge of Windows and/or Linux environments
• Excellent written and verbal communication skills
• Must be a Canadian Citizen or a Permanent Resident due to CGRP security requirements

Things that would definitely help

• Knowledge of remote system administration
• Understanding of system performance monitoring
• Knowledge of modern SaaS technologies
• Knowledge of public cloud platforms (Azure, AWS, GCP)
• Knowledge of scripting languages such as PowerShell and Ansible

Work With Impact:

Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands:

Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis:

Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.