Co-Manager / Assistant Manager

La Senza; Lethbridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

A retail clothing company in Lethbridge is seeking a Co-manager to assist in overseeing store operations and enhance customer experiences. The ideal candidate will have 1-3 years of supervisory experience and a passion for retail. Responsibilities include coaching sales associates, managing customer relations, and ensuring a positive work environment. The team-oriented individual must be flexible with scheduling and possess strong leadership skills.

Qualifications

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred.
• Ability to foster an environment of exceptional customer service.
• Flexibility to include evenings, weekends and non-business hours.

Responsibilities

• Assist the Store Manager in leading operational execution.
• Coach and develop associates in selling behaviors.
• Manage customer relations issues effectively.

Skills

Customer service

Sales leadership

Team development

Business acumen

Time management

Job description

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviours guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

What specific role(s) are you interested in? *

KeyHolder

Store Manager

In addition to the role you're applying for, please select as many additional roles as you'd be interested in. In case a specific role is not currently open, we would be keeping your profile for future considerations.

Are you legally authorized to work in the United States? * Select...

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select...

What are your base salary expectations? * Select...

Are you comfortable commuting to this job's location five days a week? * Select...