CNC Service Technician

IS2 Workforce Solutions; Edmonton; On-site; CAD 73,000 - 96,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Annual bonus (if eligible)

Job summary

Wabtec is seeking a Field Service Tech to troubleshoot and train customers on new and existing machines, and to put new equipment into service at customer sites. The role includes testing, demonstration, and on-site repairs to restore proper operation.

The position requires extensive travel (70–80%), including international locations, and close collaboration with engineering and production to resolve machine issues. A valid driver's license and passport are required.

Qualifications

• High School diploma or equivalent required with 5+ years as an industrial or mobile heavy equipment mechanic.
• PLC and/or CanBus systems troubleshooting training strongly preferred.

Responsibilities

• Travel to Canadian and foreign customer locations for start-up, troubleshooting and repair of equipment.
• Provide customer training and recommendations for parts and product improvements.
• Advise customers on maintenance and operation of equipment and prepare travel expense reports.

Skills

Troubleshooting

Mechanical aptitude

Electrical systems

Pneumatic systems

Hydraulic systems

Reading schematics

Customer training

Education

High School diploma or equivalent

5+ years heavy equipment mechanic experience

PLC/CanBus troubleshooting training preferred

Tools

CanBus

PLC

Job description

The Field Service Tech performs all trouble shooting and customer training on new and existing machines to customers’ satisfaction. Puts new machines into service, which includes testing and demonstration of the new equipment at the customer’s site. Repairs existing equipment at the customers site. Trouble shoots the machines and perform the necessary service, maintenance, and repairs to restore the equipment to proper operation.

Responsibilities

• 80+% travel to Canadian and foreign customers’ locations for machine start up, troubleshooting and repair along with customer training.
• Recommends repair parts and product improvements to customers.
• Advises and trains customers on proper maintenance and operation of Nordco equipment.
• Prepares weekly travel expense records and field reports as required.
• Works with engineering and/or production to solve problems with new machines.
• Makes positive contributions towards the continuous improvement of our equipment and processes.
• Ability to work independently and achieve effective rapport with customers.

Knowledge, Skills & Abilities

Education

• High School diploma or equivalent along with a minimum of 5 years of experience as an industrial or mobile heavy equipment mechanic.
• PLC and/or CanBus systems troubleshooting training strongly preferred

Experience

• General mechanical experience, extensive knowledge of pneumatic, hydraulic and electrical systems including the ability to read schematics

Technical Skills

• Ability to troubleshoot and solve equipment problems.
• Requires mechanical aptitude
• Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
• Ability to solve practical problems and deal with variables in different situations.
• Ability to read and interpret business documents, technical procedures, governmental regulations and professional journals.
• Ability to write reports, business correspondence, and procedure manuals.

Behavioral Attributes

• Ability to effectively present information and respond to questions from managers, customers, suppliers and the public.
• Ability to successfully work in an environment with diverse personalities and build strong customer relationships.

Other Requirements

• Must have a Valid Drivers License

Travel

• 70 – 80% travel or foreign and domestic locations
• Valid Drivers License and Passport Required

Working Conditions

While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to fumes or airborne particles. The noise level in the work environment can be loud at times. Temperatures can range from extreme cold to extreme heat. Travel to remote job sites is required. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools or controls and talk or hear. The employee is frequently required to stand, climb, walk unassisted, sit and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

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Additional Information
The salary rate for this role is currently $72500-96000 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.