Club Bell Wait Staff - Server

Aramark; Ottawa; On-site; CAD 15,000 - 25,000; Full time

Job summary

Aramark in Ottawa's Canadian Tire Centre is seeking a Server to deliver outstanding food and beverage service to VIP guests during Ottawa Senators and other events. You will take orders, serve, and help ensure a memorable experience while upholding Aramark standards.

Ideal candidates have 2–3 years of server experience, a strong guest-service mindset, and flexibility for daytime, evening, weekend events. Smart Serve certification is preferred to support VIP setups.

Qualifications

• 2-3 years previous server experience in a fast-paced, VIP elevated environment is required.
• Must read, write, and understand verbal instructions in English. Bilingualism in French is an asset.
• Must possess excellent Guest Service Skills interacting with VIP Clientele.
• High attention to detail.
• Maintain emotional control under stress.
• Must possess strong organizational and communication skills.
• Be available to assist with occasional morning, night, and weekend events for additional catering events as they arise.
• Knowledge of Food and Beverage preparation and presentation for VIP setups is an asset.
• Must hold Smart Serve Certification.

Responsibilities

• Manage assigned section to ensure individual and team performance meets objectives and client expectations.
• Perform opening and closing duties as directed by the manager or event day lead.
• Able to work under pressure with a calm demeanor in an often-loud kitchen and arena environment.
• Efficiently take beverage orders from guests and ensure deliveries are made promptly.
• Keep Suites organized and clean if assigned to these locations.
• Demonstrate excellent and professional customer service using Aramark standard service model.
• Ensure the completion and maintenance of all inventories and sales consolidation.
• Adopt and adhere to all Aramark processes and procedures.
• Maintain a safe and healthy environment for customers. Comply with all applicable policies and regulations.
• Perform other duties as assigned.
• Assist within the Premium Department for banquets and special catered functions when required

Skills

Guest Service Skills

English Proficiency

French (Asset)

Attention to Detail

Organizational Skills

Communication Skills

Flexible Hours

Tools

Smart Serve Certification

Job description

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Serving others prepares you to lead others. As a Server on our team, you’ll master the art of creating an awesome customer experience. You’ll be responsible for taking orders, serving food and drinks, and making unforgettable memories with guests. Our Servers love to keep our guests satisfied and are problem-solvers at heart. By focusing on ways to better the customer experience, you’ll be able to refine your leadership skills and open new doors for your career. Start your journey with us and pursue what matters to you.

This is a front-line position responsible for providing outstanding food and beverage service to our high-endclientele in Club Bell at Canadian Tire Centre. Reporting directly to the Club Bell Manager the Server workswith the team to create memorable experiences for our guests.

Job Responsibilities

OPERATIONS

Manage assigned section to ensure individual and team performance meets objectives and clientexpectations. This could include in-seat service with Luxe Seats, Loges or Suites within the club.

Perform opening and closing duties as directed by the manager or event day lead.

Able to work under pressure with a calm demeanor in an often-loud kitchen and arena environment

Efficiently take beverage orders from guests and ensure deliveries are made promptly

Keep Suites organized and clean if assigned to these locations

Become educated with all menu items and able to assist guests with questions pertaining to food allergiesand sensitivities

Maintain effective client and customer rapport for mutually beneficial business relationships.

Demonstrate excellent and professional customer service using Aramark standard service model.

Ensure the completion and maintenance of all inventories and sales consolidation.

Adopt and adhere to all Aramark processes and procedures.

Maintain a safe and healthy environment for customers. Comply with all applicable policies and regulations.

Perform other duties as assigned.

Assist within the Premium Department for banquets and special catered functions when required

FOOD & WORKPLACE SAFETY

• Safety First every day. To have a workplace operation with zero incidents or injuries is a primary focus and goal by management and the corporation.


• Maintain a sanitary department following health & safety codes and regulations.


• Ensure that food items are stored in a safe, organized, and hazard-free environment.


• Maintain a safe and hazard-free working environment and work with Manager and Leads to address anysafety concerns


• Ensure all food/safety temperature logs are completed with appropriate corrective action, as necessary

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Ideal candidate has a flexible schedule to work daytime, evenings, weekends, some mornings, and holidaysfor all Ottawa Senators & Ottawa Charge Hockey games and other events as required

• 2-3 years previous server experience in a fast-paced, high-energy, VIP elevated environment is required


• Must read, write, and understand verbal instructions in English. Bilingualism in French is an asset.


• Must possess excellent Guest Service Skills interacting with VIP Clientele


• High attention to detail


• Maintain emotional control under stress


• Must possess strong organizational and communication skills


• Enjoys working in a lively, fast-paced environment


• Well-groomed and professional attire (follow Aramark standards for uniform and grooming)


• Be available to assist with occasional morning, night, and weekend events for additional catering events asthey arise.


• Knowledge of Food and Beverage preparation and presentation for VIP setups is an asset


• Must hold Smart Serve Certification

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .

The pay range for this position is $17.60 - $17.60.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.