CLSU Manager

KRGinsure (Kitchener) a div. of RRJ Insurance Group Ltd; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid work flexibility

RRSP matching

Two paid personal days

EFAP available

Professional memberships (RIBO, IBAO,,

Professional development and education

Free parking

Job summary

RRJ Insurance Group Ltd. in Toronto is seeking a CLSU Manager to lead the Commercial Lines Support Unit, driving excellence across renewals, documentation, certificates and endorsements, while mentoring a growing team.

This full-time role offers hybrid work, a competitive CAD 80k–120k salary, RRSP matching, and strong professional development opportunities, with a focus on delivering a consistent, professional client experience.

Qualifications

• Active RIBO license in good standing.
• Experience managing a team in a commercial lines environment.
• In-depth knowledge of commercial lines processes and policies.
• Exceptional EPIC knowledge.

Responsibilities

• Lead, coach, and inspire the Commercial Lines Support Unit.
• Support the growth and development of team members through training and mentorship.
• Conduct performance reviews and development plans.
• Ensure team performance meets service standards and turnaround times.
• Oversee renewals, policy documentation, certificates, liability slips, and endorsements.
• Escalate complex files and drive problem resolution.
• Deliver responsive, professional service to partners and clients.
• Identify opportunities to improve procedures, workflows, and efficiencies.
• Participate in projects and cover processing during peaks.

Skills

Leadership

Coaching & mentoring

Communication

Training material development

Problem solving

Education

RIBO license

Tools

EPIC

Job description

Careers | CLSU Manager

CLSU Manager

Hours : Full Time, Permanent

Department : Commercial Lines

Location : Toronto

We’re looking for a confident, people-first leader to manage our Commercial Lines Support Unit (CLSU). This role is responsible for driving operational excellence across renewals, documentation, certificates, liability slips, and policy changes. You will play a key role in developing your team, improving workflows, resolving complex issues, and ensuring our clients receive a consistent and professional experience.

Position type: Full-time, permanent

Role Status: Replacement

Location: Toronto

Primary Responsibilities

• Lead, coach, and inspire the Commercial Lines Support Unit
• Support the growth and development of team members through training, mentorship, and ongoing feedback
• Conduct performance reviews and create development plans that promote continuous improvement
• Ensure team performance aligns with established service standards and turnaround times
• Oversee accurate and timely processing of renewals, policy documentation, certificates, liability slips, and endorsements
• Act as the escalation point for complex files and problem resolution
• Deliver responsive, professional service to internal partners and external clients
• Identify opportunities to improve procedures, workflows, and efficiencies
• Contribute to projects and additional operational duties as required
• Step in to support processing, invoicing, and data entry during peak periods or team absences

Knowledge, Skills And Requirements

Licensing & Education

• Active RIBO license in good standing
• Proven experience managing a team in a commercial lines insurance environment
• In-depth knowledge of commercial lines insurance processes, workflows, and policies
• Exceptional EPIC knowledge

Technical & Analytical Skills

• Strong leadership, coaching, and mentoring abilities
• Excellent communication, presentation, and interpersonal skills
• Ability to develop training materials and facilitate engaging training sessions
• Proficient in insurance software and related tools, with the ability to quickly learn new systems
• High attention to detail with the ability to manage multiple priorities effectively
• Strong problem-solving skills, particularly when handling escalated or complex files

Compensation Range:

$80,000 to $120,000 annually

Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Us

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

RRJ does not use AI to screen and/or assess candidate applications.