Cloud Telephony & Defender 365 Specialist

US Tech Solutions; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare services provider in Canada is looking for a candidate with experience in healthcare roles to provide exceptional customer service, manage patient records, and ensure compliance with regulations. The ideal candidate will have strong communication skills and a background in using EHR systems. This position offers a competitive salary, flexible remote work options, and a comprehensive benefits package.

Benefits

Competitive salary

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work options

Qualifications

• Minimum of 2 years of experience in a healthcare-related role.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Experience in a telehealth or remote care environment is a plus.

Responsibilities

• Provide exceptional customer service to patients and healthcare providers.
• Assist with scheduling appointments and managing patient records.
• Resolve patient inquiries and issues efficiently.

Skills

Customer service

Strong communication

Interpersonal skills

Proficiency in EHR systems

Bilingual in English and Spanish

Education

High School Diploma or equivalent

Bachelor’s degree in a related field

Tools

Patient management software

Electronic Health Record (EHR) systems

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Competitive salary up to $XX,000
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available
• Comprehensive benefits package including health, dental, and vision insurance
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and satisfaction

What to Expect (Job Responsibilities):

• Provide exceptional customer service to patients and healthcare providers
• Assist with scheduling appointments and managing patient records
• Resolve patient inquiries and issues efficiently and professionally
• Collaborate with clinical teams to ensure optimal patient care
• Maintain accurate documentation and compliance with healthcare regulations

What is Required (Qualifications):

• Minimum of 2 years of experience in a healthcare-related role
• High School Diploma or equivalent required; Bachelor’s degree preferred
• Strong communication and interpersonal skills
• Proficiency in using electronic health record (EHR) systems
• Ability to maintain confidentiality and comply with HIPAA regulations

How to Stand Out (Preferred Qualifications):

• Experience with patient management software
• Certification in healthcare administration or a related field
• Bilingual in English and Spanish
• Previous experience in a telehealth or remote care environment
• Familiarity with medical terminology and insurance processes

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