Cloud Tech Support Specialist — SLA-Driven Client Help

Business Cloud Inc.; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A technology service provider is seeking a Technical Support Specialist in Toronto, Ontario. In this role, you will be the main point of contact for client issues, coordinate support efforts, and maintain strong client relationships. Key responsibilities include troubleshooting technical issues and training users on technology. Ideal candidates will have a diploma in IT, 2+ years of related experience, and excellent communication skills. This position offers a full-time salary with benefits.

Benefits

Paid vacation

Health benefits

Training included

Qualifications

• Minimum of 2 years of experience in a technical support environment.
• Dedication to providing excellent customer service.
• Ability to travel regularly within the Greater Toronto Hamilton Area.

Responsibilities

• Triage support queues through effective communication with users.
• Investigate, document, troubleshoot, and resolve computer system issues.
• Complete projects to improve client technology ecosystems.

Skills

Excellent verbal and written communication skills

Dedication to customer service

Advanced computer skills

Knowledge of the Google Workspace suite

Knowledge of Microsoft 365 suite

Familiarity with networking concepts

Ability to document processes

Ability to multitask and problem-solve

Education

College Diploma in Information Technology or related field

Tools

Google Workspace

Microsoft 365

Zendesk

Windows Server

Job description

A technology service provider is seeking a Technical Support Specialist in Toronto, Ontario. In this role, you will be the main point of contact for client issues, coordinate support efforts, and maintain strong client relationships. Key responsibilities include troubleshooting technical issues and training users on technology. Ideal candidates will have a diploma in IT, 2+ years of related experience, and excellent communication skills. This position offers a full-time salary with benefits.