Cloud Systems Administrator

General Bank of Canada; Alberta; On-site; CAD 81,000 - 102,000; Full time

Job summary

A leading financial institution in Canada is seeking a Cloud Systems Administrator to manage and optimize their cloud infrastructure and Microsoft 365 environment. The role involves close collaboration with the Data, Technology & Innovation team to ensure system reliability and security. Candidates should have a Bachelor’s degree, 5-7 years of IT experience with cloud operations, and strong troubleshooting skills. This permanent, fulltime position offers competitive compensation and a dynamic work environment.

Benefits

Generous paid time off

Professional development support

Employee discounts

Onsite gym

Employee-led committees

Qualifications

• 5–7 years of experience in IT systems administration.
• At least 2 years focused on Microsoft 365 administration and cloud operations.
• Solid knowledge of Azure Active Directory and security compliance features.

Responsibilities

• Manage and optimize Microsoft 365 and cloud platforms.
• Develop and maintain PowerShell scripts for automation.
• Act as an escalation point for help desk issues.

Skills

Microsoft Azure

PowerShell scripting

Google Cloud Platform

IT security principles

Troubleshooting skills

Effective communication

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft 365

Terraform

Job description

General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest‑growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.

At GBC, our core values of Trust, Discipline, People‑Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward‑thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!

The Opportunity

General Bank of Canada is looking for a permanent, fulltime Cloud Systems Administrator to join as a key contributor with the Bank’s Data, Technology & innovation team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Director, Enterprise Computing, the Cloud Systems Administrator is responsible for managing and optimizing General Bank of Canada's (GBC) cloud‑based infrastructure and Microsoft 365 environment. This role works closely with other members of the DTI Enterprise Computing Services team and business users on projects and improvements to GBC systems, ensuring reliability, security, and scalability. Acting as an escalation point for the GBC Help Desk, the Cloud Systems Administrator resolves complex issues within their areas of responsibility and provides expert guidance.

Position Responsibilities

• Cloud Infrastructure and Microsoft 365 Administration
  • Manage and optimize Microsoft 365 services and cloud platforms, including Microsoft Azure and Google Cloud Platform (GCP). Administer Microsoft Azure Active Directory (Azure AD), including identity management, access controls, and conditional access policies.
  • Configure and maintain security protocols for cloud services to ensure compliance and data protection.
  • Monitor system health and performance across cloud platforms; implement proactive maintenance and capacity planning.
• Automation and DevOps Practices
  • Develop and maintain PowerShell scripts and automation workflows for routine administrative tasks.
  • Implement Infrastructure as Code (IaC) for provisioning and configuration management using tools such as Terraform, Azure Resource Manager (ARM) templates, and Google Cloud Deployment Manager.
  • Collaborate with the Site Reliability Engineer (SRE) and Senior Infrastructure Specialist to integrate Development and Operations (DevOps) practices into system operations.
  • Automate deployment pipelines for Microsoft 365 and multi‑cloud services (Azure and GCP) using CI/CD methodologies.
• User Support and Escalation
  • Act as an escalation point for the General Bank of Canada (GBC) Help Desk on issues related to Microsoft 365 and cloud infrastructure.
• Provide advanced troubleshooting and resolution for complex incidents.
• Deliver training and documentation for end‑users and IT staff on cloud tools and best practices.

• Security and Compliance
  • Enforce security baselines for Microsoft 365, Azure, and GCP environments, ensuring compliance across multi‑cloud infrastructure.
  • Conduct regular audits of cloud configurations to ensure compliance with organizational and regulatory standards.
  • Implement data retention, backup, and disaster recovery strategies for cloud services.
• Planning and Continuous Improvement
  • Participate in projects to enhance reliability and scalability across multi‑cloud environments (Azure and GCP).
  • Research emerging technologies such as automation tools and artificial intelligence‑driven monitoring and assess their applicability.
  • Contribute to governance frameworks for cloud resource management and cost optimization.
• Leadership
  • Responsible for training new employees or team members.
  • Leads specific projects or initiatives without direct supervisory or leadership duties.

What You Bring to the Table

Required Qualifications

• Bachelor’s degree in computer science, information technology (IT), or a related field.
• 5–7 years of experience in IT systems administration, with at least 2 years focused on Microsoft 365 administration, SaaS platform management and cloud operations.
• Proven experience managing M365 services (Exchange Online, SharePoint Online, Teams, OneDrive) and related security/compliance features.
• Hands‑on experience with Google Cloud Platform (GCP) administration, including Managing IAM roles and service accounts, configuring storage buckets and networking, Monitoring and optimizing GCP workloads.
• Strong knowledge of Azure Active Directory (identity, access management, conditional access policies).
• Experience with M365 security and compliance center, data loss prevention (DLP), and retention policies.
• Familiarity with PowerShell scripting for automation of M365 tasks and SaaS integrations.
• Understanding of SaaS lifecycle management, license optimization, and vendor governance.
• Solid grasp of IT security principles, MFA, and Zero Trust concepts.
• Excellent troubleshooting skills for M365 and SaaS‑related issues.
• Strong communication skills and ability to collaborate effectively across teams.

Preferred Qualifications

• Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified Azure Administrator, or equivalent.
• Experience integrating SaaS platforms with the M365 ecosystem.
• Familiarity with Microsoft Endpoint Manager (Intune) for device and app management.
• Exposure to automation tools (Power Automate, Logic Apps) for workflow optimization.

Position Details

• Status: Permanent, fulltime
• Workplace Model: In‑Office
• Location: Edmonton
• Working Conditions: Office environment with the possibility of working remotely if required.
• Compensation:
  The salary range for this position is $81,574 to $101,967. Compensation is commensurate with qualifications.
• Posting Deadline: December 12, 2025

What GBC Brings to the Table

At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

• Generous paid time off to promote healthy work‑life harmony.
• Collaborative work environment where your voice and opinions are valued.
• Exclusive employee perks which include discounts for various products and services.
• Beautiful downtown office location with an onsite gym and Edmonton’s best rooftop patio.
• Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
• Professional development and tuition support to help you advance your career.
• Welcoming teams that celebrate diversity and prioritize inclusion.
• Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
• Make an impact. Join one of our employee‑led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

How to Apply

We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you require additional assistance, you can contact us at [e-mail]. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.

At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal‑opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.

We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly ([e-mail]).

We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.