Cloud CX Tech Writer & Analyst — Remote

Miratech; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Ontario, Canada is seeking a Technical Writer to create and maintain high-quality documentation for Genesys Cloud CX solutions. The role involves collaborating with engineers and creating user-friendly materials. Ideal candidates will have proven experience in technical writing, strong communication skills, and a deep understanding of technical concepts. The position offers competitive pay, benefits, and the opportunity to work from anywhere, reflecting a culture of relentless performance.

Benefits

Competitive salary and benefits

Work from anywhere culture

Professional development opportunities

Inclusive and supportive work environment

Qualifications

• Proven experience as a Technical Writer in enterprise software or contact center environments.
• Ability to explain complex technical topics clearly to varied audiences.
• Experience with knowledge management systems or internal documentation portals is a plus.

Responsibilities

• Develop and maintain technical documentation including solution designs and configuration guides.
• Document business processes and workflows related to Genesys Cloud CX.
• Collaborate with engineers and analysts to capture system changes.

Skills

Technical writing in enterprise software

Understanding of Genesys Cloud CX components

Excellent written and verbal communication skills

Familiarity with API documentation

Proficiency in documentation tools

Strong analytical skills

Collaboration skills

Tools

Confluence

Markdown

Git

Word

Visio

Lucidchart

Job description

A leading technology firm in Ontario, Canada is seeking a Technical Writer to create and maintain high-quality documentation for Genesys Cloud CX solutions. The role involves collaborating with engineers and creating user-friendly materials. Ideal candidates will have proven experience in technical writing, strong communication skills, and a deep understanding of technical concepts. The position offers competitive pay, benefits, and the opportunity to work from anywhere, reflecting a culture of relentless performance.