CLM Engagement Lead

Spaulding Ridge; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Spaulding Ridge is seeking a CLM EngagementLead to join our North America Legal Operations team. You will lead complex client engagements, deepen enterprise relationships, and drive CLM value realization across functions and regions. Your role impacts delivery quality and client outcomes.

You will guide internal teams, manage stakeholder expectations, and identify opportunities to expand services while ensuring alignment with client goals and engagement milestones.

Qualifications

• Proven track record leading engagements in technology or professional services.
• Ability to tailor CLM solutions to client business processes.
• Strong stakeholder management across multiple levels.
• Experience guiding cross-functional teams to successful delivery.
• Familiarity with cloud-based CLM platforms (DocuSign, Ironclad, Agiloft).

Responsibilities

• Build and maintain trust-based relationships with major enterprise clients.
• Understand client processes and deliver tailored CLM solutions.
• Identify and propose value-add opportunities to expand relationships.
• Advise on CLM best practices and drive adoption across clients.
• Lead multi-disciplinary internal teams and manage resources.
• Ensure on-time delivery of products, services, and milestones.
• Communicate clearly between clients and internal teams, manage escalations.
• Collaborate with Sales to drive new engagement opportunities.
• Provide status updates and forecasts using key account metrics.

Skills

Engagement lead

Project management

Client relationships

Solution delivery

CLM familiarity

Communication

Tools

DocuSign

Ironclad

Agiloft

Job description

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

We are seeking a CLM EngagementLead to join our Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.

Role Responsibilities

• Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
• Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
• Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
• Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
• Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression.
• Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
• Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
• Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
• Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
• Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.

What You Bring

• Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
• Strong background in solution delivery, with experience shaping client outcomes based on business needs.
• Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred).
• Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
• Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.

Spaulding Ridge’s Commitment to an Inclusive Workplace

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay ([e-mail]). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.