CLK 15R - Senior Customer Service Representative

Government of British Columbia; British Columbia; On-site; CAD 55,000 - 70,000; Full time

Job summary

A provincial government office in British Columbia is seeking a Senior Customer Service Representative. This full-time, on-site role requires providing excellent service to citizens and businesses in a vibrant service environment. Candidates must excel in conflict management and demonstrate inclusivity in customer interactions. The position involves in-person counter services and requires strong organizational skills. This valuable opportunity emphasizes team support and a commitment to community service.

Qualifications

• Experience supervising or leading teams.
• Experience in fast-paced service environments.
• Experience providing inclusive service to diverse clients.

Responsibilities

• Provide excellent service to citizens and businesses.
• Deliver in-person counter service and telephone services.
• Handle complex service interactions with tact and discretion.

Skills

Supervising

Service excellence in high volume environments

Conflict management/resolution

Inclusive customer service

Data entry and MS Office

Job description

The Team

You’ll be joining the In‑Person Services Team as a Senior Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and collaboration. In this public‑facing position, you’ll work closely with a variety of colleagues who provide exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported, and we encourage applicants from all backgrounds to apply.

The Role

The role of a Senior Customer Service Representative (SCSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. A SCSR is the frontline contact in the delivery of these services and will provide in‑person counter service and telephone services to citizens.

SCSR’s are expected to be knowledgeable; citizen service oriented, and exhibit a high degree of tact, diplomacy, and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

Qualifications

Education and Experience Requirements

• Experience supervising, leading teams, projects, and/or the delivery of a program.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment through in‑person, virtual technologies and telephone interactions.
• Experience providing inclusive customer service to a diverse clientele.
• Experience with conflict management/resolution and de‑escalating emotionally charged situations.
• Experience in word processing/data entry and using computer applications such as MS Office and digital tools for information search and record management.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Supervisory experience in a unionized environment.
• Clerical and/or administrative office experience in a public service sector environment (e.g.: municipal, provincial, federal).
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

Contact

For questions regarding this position, please contact [e-mail].

About this Position

This position has full‑time, on‑site requirements. Currently there is one (1) permanent vacancy in Atlin. An eligibility list may be established to fill future permanent, on‑site vacancies in Atlin. A Criminal Record Check (CRC) and/or Enhanced Security Screening will be required. Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non‑status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply

Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position‑related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter

No cover letter is required as part of your application.

Resume

YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire

YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Recruitment Process

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.