CLK 09R - Team Assistant Greater Victoria FLOAT

Government of British Columbia; Victoria; On-site; CAD 45,000 - 55,000; Full time

Job summary

A governmental ministry in Canada is seeking a Team Assistant to support the daily operations of a social services office. The role includes providing clerical and administrative support, ensuring a welcoming environment for clients. Candidates should have a Grade 12 education and experience in administrative roles, particularly in social services. This full-time position requires on-site attendance and offers a chance to contribute to meaningful work with children and families.

Qualifications

• Grade 12 graduation or equivalent is required.
• One or more years of recent experience in an administrative role.
• Experience working with vulnerable children and families is preferred.
• Experience processing financial documents is beneficial.

Responsibilities

• Support daily operations of the social services office.
• Provide essential clerical and administrative support.
• Serve as a first point of contact for clients accessing services.

Skills

Organization

Compassion

Customer service

Use of Microsoft Office

Education

Grade 12 graduation or equivalent

Certificate or Diploma in relevant discipline

Tools

Microsoft Office applications

Integrated Case Management (ICM)

Job description

The Team

The Ministry of Children and Family Development works to strengthen the capacity of families and communities to protect and care for vulnerable children and youth. The ministry supports healthy child and family development with the goal of helping every child in B.C. reach their full potential. The team is responsible for the regional delivery of programs and services that promote positive outcomes for children, youth, and families.

The Role

The Team Assistant plays a vital role in supporting the daily operations of a busy social services office by providing essential clerical and administrative support. Reporting to the Office Manager and supporting Team Leads, Child Protection Workers, and Social Work Assistants, the role requires a general understanding of the ministry’s mandate and programs. The Team Assistant also serves as a welcoming and professional first point of contact for children, youth, and families accessing services.

This opportunity is well-suited to highly organized, compassionate individuals who thrive in a fast‑paced, team‑oriented environment and are motivated to contribute to meaningful work in the social services sector.

Qualifications

Education and Experience Requirements

• Grade 12 graduation or equivalent
• One (1) or more years of recent (within the last 3 years) experience in an administrative role providing administrative support services to a group of staff in an office setting

Preference may be given to applicants with:

• One (1) or more years of recent (within the last 3 years) experience working with vulnerable children and families in a human or social services setting
• One (1) or more years of recent (within the last 3 years) experience providing customer service to members of the public in a fast‑paced environment
• Experience processing financial documents (e.g. checking invoices for accuracy, completing routine payment documents, liaising with others to resolve payment issues/problems/concerns).
• Experience accurately transcribing, word processing and formatting official documents
• Certificate or Diploma in a relevant discipline (e.g. Office or business administration, or social services)
• Experience working independently and as a team member with a multi‑disciplinary environment and with other professional staff, client and service providers
• Six (6) months experience working in a computerized environment using various computer applications and databases. (For example: Microsoft Office applications (Word Excel, Outlook, Lync) for word processing, spreadsheet, data entry, email and video teleconferencing; and other database applications)
• Experience using MCFD applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications
• Applicants who self‑identify as Indigenous (First Nations, Métis or Inuit) with the required combination of education and experience

For questions regarding this position, please contact [e-mail].

About this Position

There are currently four (4) full‑time permanent positions available.

This position requires flexibility to work on a float basis at all locations listed in the posting.

This position requires on‑site attendance.

An eligibility list may be established to fill future permanent and/or temporary vacancies.

A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

As per the BCGEU collective agreement, for posted competitions, an employee is ineligible for transfer or demotion from one geographic location to another within two years at the previous location. This restriction does not apply to redundant employees or to promotions.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non‑status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply

Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO

Please do not submit a cover letter as it will not be reviewed.

Resume: YES

Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES

You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.