CLK 09R - Client Service Worker

Government of British Columbia; Williams Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial government agency in Williams Lake is seeking a Client Service Worker to provide administrative and client service support related to income and disability assistance. The role involves responding to public inquiries and requires experience in a fast-paced environment. Candidates must be resilient and empathetic, with secondary school education as a minimum requirement. This is a full-time on-site position.

Qualifications

• Experience delivering client service in a fast-paced environment.
• Experience providing services to clients facing poverty or mental health issues.
• Ability to display resilience and demonstrate empathy.

Responsibilities

• Responding to public inquiries regarding income and disability services.
• Providing administrative support to the work unit.

Skills

Client service experience

Experience with MS Word

Experience with Outlook

Experience with Excel

Education

Secondary school graduation or equivalent

Job description

The Team

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSWs provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs in Duncan work in the Community Services Branch delivering in-office service to Ministry clients.

Qualifications

Education and Experience Requirements

• Secondary school graduation or equivalent.
• Experience delivering a high standard of client service in a high volume, fast-paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Preferences

• Experience in a social services work environment.
• Experience providing financial and administrative support.
• Experience and/or training in conflict management.

Willingness Statements

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

For questions regarding this position, please contact [e-mail].

About this Position

This position has full time on-site requirements.

This position is based out of Williams Lake.

An eligibility list may be established for future permanent vacancies in Williams Lake.

Employees of the BC Public Service must be located in BC at the time of employment.

A Criminal Record Check (CRC) will be required.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply

Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.