CLK 09R - Client Service Worker

Government of British Columbia; Hope; On-site; CAD 45,000 - 55,000; Full time

Job summary

A provincial government body in Hope, British Columbia, seeks a Client Service Worker to provide support in income and disability services, both in person and virtually. Ideal candidates should have a secondary school diploma and experience in high volume client service. Skills in MS Office applications are essential. This full-time position requires resilience and empathy while interacting with clients, offering a dynamic work environment with full onsite requirements.

Benefits

Health benefits

Pension plan

Career development opportunities

Work-life balance

Qualifications

• Experience working in a high volume client service environment.
• Experience providing services to clients with poverty or mental health issues.
• Must display resilience and empathy.

Responsibilities

• Respond to public inquiries about income and disability services.
• Provide administrative support to the work unit.
• Deliver in-person and virtual services to clients.

Skills

Client service in high volume

Use of MS Word

Use of Outlook

Use of Excel

Education

Secondary school graduation or equivalent

Job description

The Team

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSW’s provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs work in the Community Services Branch delivering in person services, or in the Virtual Services Branch providing services to people across the province by phone and virtual means.

Qualifications

Education and Experience Requirements

• Secondary school graduation or equivalent.
• Experience delivering a high standard of client service in a high volume environment (in person, via virtual technologies or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Preference may be given to applicants with

• Experience in a social services work environment.
• Experience providing financial and administrative support.
• Experience and/or training in conflict management.

Willingness Statements

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de‑escalation techniques to manage some situations.

For questions regarding this position, please contact [e-mail].

About this Position

These positions can be based out of any of the location(s) listed above. This position has full time on‑site requirements. An eligibility list may be established to fill current and future permanent vacancies. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non‑status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

In addition to this exciting opportunity, the BC Public Service is an award‑winning employer in British Columbia, including such accolades as being one of BC’s Top Employers for 2017, one of Canada’s Top 100 Employers for 2017 and one of Canada’s Top Family‑Friendly Employers in 2017. The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. To find out more, explore What the BC Public Service offers You.

How to Apply

Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you’ve worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Successful applicants may be placed on an eligibility list for the posted locations. As vacancies arise, job offers will be made from the eligibility list in rank order until its expiry. All appointments to the BC Public Service require the satisfactory completion of Past Work Performance Checks. Being placed on an eligibility list does not guarantee a job offer. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.