CLK 09R - Client Service Worker

Government of British Columbia; District of North Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government entity in British Columbia is seeking a Client Service Worker in North Vancouver. This position involves responding to public inquiries regarding income and disability services while providing essential administrative support. The ideal candidate will have a secondary school education and experience delivering high-quality client service, particularly to those facing poverty or mental health challenges. Strong computer skills are essential. This role requires resilience and empathy in a busy service environment.

Qualifications

• Experience delivering client service in a high-volume environment.
• Experience providing services to clients with poverty, substance use, or mental health issues.
• Must display resilience and empathy in interactions.

Responsibilities

• Respond to public inquiries about income and disability services.
• Provide administrative support to the work unit.
• Work in a busy client service environment.

Skills

Client service delivery

Computer applications (MS Word, Outlook, Excel)

Empathy and resilience

Education

Secondary school graduation or equivalent

Job description

The Team

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSW’s provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs in North Vancouver work in the Community Services Branch delivering in-office service to Ministry clients.

Qualifications: Education and Experience Requirements

• Secondary school graduation or equivalent (i.e GED).
• Experience delivering a high standard of client service in a high volume environment (in-person, via virtual technologies or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Preferences

• Preference may be given to candidates with experience working in a social services or community-based environment with clients experiencing poverty issues, substance use, or mental health issues.

Willingness Statements

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

For questions regarding this position, please contact [e-mail].

About this Position

• This position has full time on-site requirements.
• This position is based out of North Vancouver.
• An eligibility list may be established for future permanent vacancies.
• A Criminal Record Check (CRC) will be required.
• Employees of the BC Public Service must be located in BC at the time of employment.

How to Apply

Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.