Clinical Training Manager

Covenant House Vancouver; Vancouver; On-site; CAD 77,000 - 97,000; Full time

Job summary

Covenant House Vancouver is seeking a Manager, Clinical Training to lead the design and delivery of clinical training for youth services. Reporting to the Director of Clinical Services, you will strengthen workforce capacity and ensure compliance with standards.

You will develop training options for staff, coordinate training records, and ensure evidence-informed content aligned with CHV's framework. This role emphasizes reflective practice and staff development.

Qualifications

• Experience in clinical education or staff training in youth services.
• Proficiency with LMS and Microsoft Office suite.
• Knowledge of trauma-informed care and vicarious trauma.
• Excellent facilitation and interpersonal skills.

Responsibilities

• Conduct training needs analysis and plan improvements with stakeholders.
• Collaborate and report training records to Covenant House International.
• Audit training records for accuracy and compliance.
• Cover the Program Services Training & Experience Manager when needed.
• Design and develop clinical training content and options.
• Create online/virtual training for overnight staff.
• Support rollout of CRIM/DBT skills training.

Skills

Training & facilitation

Trauma-informed care

Program coordination

Microsoft Office

Education

Bachelor's or Master's in Social Services/Health Sciences/Child & Youth Care

Master's degree asset

Tools

Microsoft Office (Outlook, PowerPoint, Teams)

Job description

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at‑risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees. While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self‑awareness and self‑care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair. We will provide more information on vicarious trauma during recruiting and on‑boarding, to help you decide if Covenant House is the place for you.

The Impact the Manager, Clinical Training can make

Reporting to the Director of Clinical Services, and part of the Program Management Team, the Program Services Clinical Training Manager is responsible for managing the design and delivery of clinical training needs of programs and working with the program management team to ensure quality of service for all youth that access Covenant House Vancouver. This position will play a key role in ensuring program services operations are in alignment with our mission and values. The Clinical Training Manager plays a pivotal role in ensuring that staff have the skills and confidence to support young people through complex challenges. By strengthening workforce capacity in a not‑for‑profit setting, this role directly contributes to safer, more responsive, and more impactful services that help youth thrive.

How you will contribute

• Training needs analysis and continuous improvement
  • Identify learning needs, gaps, and trends, and—through coordination with the Program Services Training & Experience Manager—plan strategies to address the needs identified.
  • Collaborate and report on training records to Covenant House International in partnership with internal stakeholders
  • Regularly audit training records to ensure all training records remain accurate, current and compliant with applicable policies and best practices.
  • Coverage for the Program Services Training & Experience Manager, in their absence
• Training design, development and content management
  • Review and analyze clinical training surveys on a quarterly basis to identify strengths, gaps, and opportunities for improvement.
  • Update clinical training annually to reflect current best practices, ensuring that all program content remains evidence‑informed, relevant, and aligned with organizational standards.
  • Develop clinical training options for non‑frontline staff, as needed and in consultation with the Director of Clinical Services and the Manager of CMT.
  • Design and produce online / virtual clinical training options for overnight staff.
  • Support rollout of CRIM/DBT skills training for staff (if needed / to be determined).
• Training delivery and facilitation
  • Facilitate established in‑house clinical training for Program Services staff, delivering core modules regularly, in person, to ensure consistent skill development and alignment with Covenant House Vancouver’s clinical framework, including:
    • Foundations of Trauma informed care
    • Vicarious Trauma
    • Reflective Practice Supervision
    • Motivational Interviewing and Stages of Change
• Training coordination, compliance and administration
  • Coordination of clinical training for the Program Services department, including ensuring audit readiness, compliance with standards, licensing and accreditation requirements, and the ongoing updating and maintenance of training records.
• Collaboration and Program Support
  • Partner with internal and external stakeholders on training initiatives
  • Support the Anti‑human trafficking lead with training as needed.
  • Contribute to broader CHV training rollouts and initiatives.
• Culture, leadership and staff development
  • Foster a culture of reflective practice, continuous learning, and psychological safety across Program Services by modeling reflective supervision principles, encouraging open dialogue, and supporting staff in developing self‑awareness, resilience, and professional growth.

Who are we looking for?

Education and Experience

• Undergraduate or master’s degree in related Social Services, Health Sciences, Child and Youth Care or equivalent experience elated field is preferred.
• Master’s degree in related field considered an asset
• 3+ years of clinical education, staff training or equivalent, preferably in youth social services, healthcare or at‑risk communities.
• Proficiency in Microsoft office, including Outlook, PowerPoint, Microsoft Teams.

Competencies

• Training and facilitation expertise, including a demonstrated ability to design and deliver engaging, evidence based training using adult learning principles across diverse audiences
• Trauma informed clinical knowledge, strong grounding in trauma‑informed care, vicarious trauma, reflective practice and evidence based interventions
• Skill in identifying gaps, analyzing training data and continuously improving programs based on insights
• Highly organized with the ability to manage training systems, maintain records, and ensure audit and accreditation readiness
• Expertise in creating and adapting training aligned with best practices
• Ability to build and maintain strong relationships, collaborate across functions and influence leaders and partners
• Strong critical thinking and decision making abilities
• Capacity to align training initiatives with organizational priorities and long term staff development goals
• Ability to contribute and cultivate a culturally safe, inclusive, and diverse environment.
• Demonstrated ability to prioritize workload in a fast‑paced environment.
• Knowledge and understanding of trauma informed practice, including barriers that at risk and vulnerable youth face.
• Proficient computer literacy including Learning platforms (LMS) and the Microsoft suite
• Ability to make executive decisions impacting program services, youth, and staff in collaboration with other key stakeholders.
• Excellent facilitation skills
• Excellent and interpersonal and communication skills, both verbal and written.
• Detail oriented organizational skills with demonstrated ability to plan and implement change.

Additional Position Information

The schedule is as follows: Mon‑Fri 8a‑3p 70hrs (70hrs - Salary).

Salary: Mon‑Fri 8a‑3p 70hrs (70hrs - Salary). The successful candidate can expect a starting salary of between $77,350 and $96,678, depending on factors such as internally equity, experience, competencies, and education.

Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $116,007.

In 2024, we were recognized as one of Canada’s Top 100 Employers Diversity, Equity & Inclusion. Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions. CHV is committed to upholding diversity, equity, and inclusion in our workplace.

We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin; Persons with visible (physical) and/or invisible (mental) disabilities; Persons who identify as women; Persons of marginalized sexual orientations, gender identities, and gender expressions; and Indigenous persons. We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement.

Covenant House Vancouver is a non‑profit organization that supports young people who are experiencing or at risk of homelessness, human trafficking, and youth in need.

We offer a continuum of care, providing housing and wraparound supports.

We are a diverse team dedicated to ending youth homelessness.

Our culture is built around absolute respect, courage, integrity, equity, and inclusivity.

We create an engaging work environment where employees can thrive, resulting in the best care for the youth we serve.