Clinical Project Manager - WellConnect

Downtown Emergency Service Center; Headquarters; On-site; CAD 127,000 - 170,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term Disability

Medical insurance (no employee premium

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

Downtown Emergency Service Center (DESC) seeks a Program Manager for its WellConnect team. The role oversees clinical services, care coordination, and crisis interventions within Permanent Supportive Housing residents.

You will supervise clinicians, manage referrals and intake, and ensure documentation adheres to funder rules. Responsibilities include scheduling, staff development, 24/7 crisis coverage, and collaboration with external partners to sustain high-quality behavioral health services

Qualifications

• Master's degree in social work, psychology, or related field.
• Eligible for licensed credential (LICSW/LMHC) or superseding credential.
• Experience supervising staff in behavioral health settings.

Responsibilities

• Direct day-to-day clinical operations and staff scheduling.
• Supervise mental health professionals, case managers, and peer staff.
• Coordinate referrals, intake, and treatment planning meetings.
• Ensure documentation complies with policies and funder requirements.
• Participate in program development and external funder reviews.

Skills

Clinical supervision

Team leadership

Crisis intervention

Homeless services

Cultural competence

Education

Master's degree in social work, psychology, or related field

Licensed Mental Health Professional credentials (e.g., LICSW, LMHC)

Two+ years community-based behavioral health experience

Job description

Description

Shift: Office Day

Days Off: Saturday, Sunday

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs ofpeople experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

WELLCONNECT PROGRAM DESCRIPTION:

DESC’s WellConnect program, funded by King County’s ICARE program, is a modified assertive community treatment (ACT) team serving Permanent Supportive Housing (PSH) residents with complex needs underserved by traditional office-based care models. This interdisciplinary team of behavioral health providers offers a range of services to help participants meet their personal goals including community integration activities, systems navigation, care coordination, psychiatric medication management, peer support services, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy.

Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services onsite at their homes and in DESC PSH Sites. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage.

JOB DEFINITION:

The Program Manager administers, supervises, and evaluates the WellConnect team, to ensure that program participants receive excellent clinical service. This position also functions as a practicing clinician on the team.

MAJOR DUTIES AND RESPONSIBILITIES:

Supervisory and Administrative:

• Direct the day-to-day clinical operations of the team, including scheduling staff work hours, and facilitating the daily organizational staff meetings and treatment planning meetings.
• Continuously evaluate the treatment status of participants; plan and coordinate treatment activities to ensure immediate attention to participants’ changing needs.
• Direct and coordinate the program referral and intake process.
• Participate in hiring and onboarding new program staff, as well as training and professional development of all team members.
• Provide clinical and administrative supervision to the Mental Health Professionals, Case Managers, and Peer Specialist on the WellConnect team, in accordance with agency policy and state law.
• Coordinate and participate in psychiatric consultations, clinical supervisions, program meetings, and in-service training of mental health program staff; participate in clinical reviews and case conferences.
• Ensure timely and appropriate documentation of services, in compliance with agency policies, funder requirements and applicable regulations. Train staff on medical record requirements and perform regular review of clinical documentation including participant assessments, treatment plans, and progress notes.
• Participate in quality-assurance activities, audits, and service utilization reviews.
• Maintain both agency-wide and program-specific policies and procedures, revising as necessary.
• Initiate and maintain working relationships internally across DESC and externally with other community agencies such as law enforcement, hospitals, other human services agencies, and other formal and informal community resources.
• In collaboration with senior leadership and Quality Information Management (QIM) department, participate in program development and service review meetings with external funders.
• Serve as a backup support to staff providing on-call crisis intervention and de-escalation services during evening and weekend hours.

Clinical:

• Oversee the implementation of treatment across all domains of WellConnect services.
• Directly provide and supervise staff in providing various clinical treatment services including case management and psychotherapy to individuals, groups and families.
• Work within the principles of Housing First and Harm Reduction, using a strengths-based approach to providing clinical mental health services.
• Provide evidence-based psychotherapy and intake new clients as needed.

Living Conditions:

All DESC clinical leaders are responsible for ensuring that their teams support their clients to achieve and maintain healthy living conditions as applicable. This may include participating in unit cleaning when the need arises.

Other:

• Comply with applicable program research and evaluation procedures.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
• Master's degree in social work, psychology, or other relevant behavioral science.
• Two or more years' experience in community-based behavioral health services.
• One or more years’ supervisory experience.
• Experience working with adults experiencing homelessness, mental illness and/or substance use disorders.
• Ability to drive an agency or personal vehicle to conduct agency-related business. A current Washington State driver's license and insurable driving record are required.
• Interest or experience in working with participants who are difficult to engage in traditional outpatient mental health programs.
• Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Respect for participant rights and personal preferences in treatment are essential. Clear understanding and respect for the importance of maintaining participant confidentiality.
• Ability to communicate and work effectively with participants and staff from various cultural backgrounds.
• Subscribe to the philosophy of cooperation and continuity across DESC and other outside agency programs and of consideration and respect for participants. DESC expects a high degree of cooperation and collaboration among its staff, programs, and community agencies Able to prioritize multiple responsibilities, work independently and exercise sound professional, clinical judgment.
• Basic computer skills: email, data entry, file creation, correspondence.

PREFERRED QUALIFICATIONS:

• Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in the State of Washington or actively pursuing one of these credentials.
• Qualified to provide Department of Health Approved Supervision to LICSW, LASW, LMFT and/or LMHC candidates.
• Experience working in Permanent Supporting Housing, other housing or shelter, residential inpatient programs, or working with tenant laws and rights.
• Experience providing evidence-based practices to individuals with psychosis and with severe and persistent mental illness.
• Bi-lingual English/Spanish.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to stand for long periods, climb stairs, sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds, and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committedto diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment onthebasis of race, creed, color, sex, gender, sexual orientation, age,national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.