Clinical Product Educator - Canada (Remote/Flexible)

Insulet; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking a Clinical Product Educator to provide virtual training on the Omnipod insulin management system. This full-time, home-based role requires a Bachelor's degree and professional diabetes education credentials. Responsibilities include conducting training sessions, supporting customer care, and documenting customer interactions. Strong virtual communication skills are essential. Join us to make a difference in patients' lives through innovative technology.

Qualifications

• 2 – 5 years' experience in a similar role.
• Professional certifications in diabetes education such as CDE, RD, or RN required.

Responsibilities

• Conduct virtual training for Diabetes Management Software.
• Assist customer care in managing technical queries.
• Document customer interactions in CRM system.

Skills

Effective virtual communication

Customer relationship management

Training and education

Interpersonal communication

Education

Bachelor's degree or equivalent

Certified Diabetes Educator (CDE)

Tools

Zoom

Microsoft Teams

Salesforce

Job description

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases.

This position is full time home based role, initially working Monday to Friday however flexible hours may be required to meet customer demand e.g. weekday evenings and Saturdays.

This is a one-year fixed term contract.

Responsibilities

• Conduct customer training virtually for Personal Diabetes Manager (PDM)/Controller settings or setting changes, and product conversions, assistance with setting up Diabetes Management Software, calibrating medical device components for support of automated blood glucose management, etc.

• Proactively communicates Pod start diary availability through online calendar tool

• Assists customer care to case manage frequent flyer troubleshooting to optimize Pod Therapy

• Supports Territories with high CSM clinical demand, recording training completion in Salesforce.

• Provides Field Feedback to Manager on field-based training of customers and HCPs.

• Ability to perform administrative duties and turn in on a timely basis.

• Perform other duties as assigned.

• Handle escalated customer care contacts that require a deeper knowledge and understanding of medical events, repeat product issues, Personal Diabetes Manager (PDM) settings or setting changes, and Continuous Glucose Monitoring (CGM) systems

• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels

• Proactively reach out to help manage customer relationships

• Promote the benefits of insulin pump therapy and offer continuous education to customers

• Works in conjunction with Product Support, Clinical Business and Customer Care

Education and Experience

Minimum Requirements

• Bachelor’s degree, or equivalent.

• 2 – 5 years’ experience in a similar role

• Professional up to date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDE),Registered Dietitian (RD), or Registered Nurse (RN)

• Highly competent in the use of virtual communication computer systemse.g.,Zoom, Microsoft Teams,WebExetc

Desired Skills and Competencies

• Experience training and/or managing pump patients strongly preferred

• Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred.

• Self-starterwhorequiresminimal directionandwho can respond rapidly to changing circumstances

• Prior industry/commercial experience strongly preferred

• Professional and polished presentation skills.

• Strong interpersonal communications, both oral and written.

• Strong contributing member of the commercial team.

• High proficiency with computers.

Physical Requirements

• The ability to attend Insulet Internal Clinical or Sales meeting may be required.

• The work environment will be predominantly the home office. Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer

Field

This position requires field-based working arrangements (travel within assigned territory required). #LI-REMOTE