Clinical Operations Manager

Alberta Health Services; Edmonton; On-site; CAD 56,000 - 96,000; Full time

Job summary

Alberta Health Services seeks a Manager for Assisted Living Alberta in the Edmonton area to lead Home Living operations and oversee a multidisciplinary team. The role includes resource allocation, service delivery, and ensuring alignment with zone and provincial policies.

Responsibilities cover client-centered care, staff development, recruitment, performance management, and external partnerships. Strong leadership and communication are essential for success.

Qualifications

• Bachelor’s degree in a health-related field is required; Masters preferred.
• Equivalent combination of experience and education considered.
• Minimum of 5 years of clinical practice or health-related experience.
• Previous management experience in health-related field is required.
• Computer literacy in Microsoft Office, ePeople/Recruitment Management System, and Workforce Management (WFM).
• Annual membership in good standing with an accredited professional association is required.

Responsibilities

• Resource Management: Manages day-to-day operations of professional staff at the operations level.
• Service Delivery: Fosters client-centered care and monitors contracted services for quality and compliance.
• Coordination and Communication: Promotes internal and external partnerships and effective communication.
• Staff Development: Supports staff development and student learning experiences.
• Attendance and Performance Management: Monitors attendance, provides feedback, and improves performance.
• Recruitment and Orientation: Participates in recruitment and onboarding of new staff.

Skills

Leadership & people mgmt

Communication

Resource planning

Education

Bachelor’s degree in health-related field

Masters preferred

Tools

ePeople/Recruitment Management System

Workforce Management (WFM)

Job description

Your Opportunity

Assisted Living Alberta is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information Assisted Living Alberta. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. The Manager is responsible for the appropriate delivery of Home Care services by a multidisciplinary team of health care providers to eligible recipients in an assigned geographic area according to zone and provincial policy. There is a strong focus on centered care, the development and monitoring of staff and material resources. Supporting staff individually and within teams is fundamental to this position. Strong communication skills facilitate the internal function of this role and promote and maintain external partnerships essential in the delivery of care. The incumbent will provide strong leadership and mentoring to front-line staff, manage resource allocation within assigned area, and participate in network/program area management processes and meetings.

Description

• Resource Management: Manages the day-to-day operations of professional staff at the operations level monitoring the dynamic workload challenges and its effect on budget.
• Service Delivery: Fosters client centered care, recognizing unique client situations and complexity of care delivery in the community. Monitors effectiveness of contracted services provided by home support agencies and housing operators. Ensures services are delivered in accordance with relevant legislation and Alberta Health Services policies and protocols. Collaborates with staff to resolve complex client/family issues/risk issues. Reports issues to the Program Manager that impact, or have the potential to impact, the network/ program area or the zone. Makes operational decisions within the assigned area of responsibility based on critical review of clinical information, workload data and fiscal resources.
• Coordination and Communication: Promotes internal and external partnerships enhancing effective communication related to areas of responsibility.
• Staff Development: Fosters an atmosphere conducive to encouraging and meeting staff development needs and student learning experiences.
• Attendance and Performance Management: Monitors and documents staff attendance and performance. Provides immediate and constructive feedback while working with the staff to facilitate ongoing quality performance.
• Recruitment and Orientation: Participates in the recruitment process, from identifying the need to facilitating/providing orientation to newly hired staff.

Job Details

• Transition Company: Assisted Living Alberta
• Classification: Manager
• Union: Exempt
• Unit and Program: Southeast Homecare, Home Living
• Primary Location: St. Marguerites Health Srvcs B
• Location Details: As Per Location
• Temporary Employee Class: Temp F/T Benefits
• FTE: 1.00
• Posting End Date: 02-OCT-2026
• Date Available: 12-OCT-2026
• Temporary End Date: 05-OCT-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $41.16
• Maximum Salary: $70.58
• Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications

Bachelor’s degree in health-related field required (Masters preferred). An equivalent combination of experience and education will be considered. A minimum of 5 years of clinical practice or health related experience required. Previous management experience in a health-related field is required. Computer literacy in Microsoft Office (Word, Outlook), ePeople/Recruitment Management System, and Workforce Management (WFM) is required. Annual membership in good standing with an accredited professional association is required.

Additional Required Qualifications

As Required.

Preferred Qualifications

Master’s in health-related field preferred. Current community care preferred. Knowledge of community resources is an asset.