Clinical Navigator - Ambulatory Services

Baycrest; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A health institution in Toronto is seeking a Clinical Navigator for their Behavioural Support for Seniors Program. The role involves supporting healthcare partners and leading clinical navigation initiatives while ensuring integrated service delivery. Ideal candidates will have a Master's degree and significant experience in geriatrics. This temporary full-time position offers a competitive pay rate ranging from $48.68 to $56.30 per hour.

Benefits

Vacation Entitlement

Extended health and dental benefit plan

Healthcare of Ontario Pension Plan (HOOPP)

24/7 Employee Assistance Program

Qualifications

• Master's Degree in a regulated healthcare profession.
• Current registration/licensure with a professional regulatory body.
• Minimum 3 years of experience in geriatrics and community-based seniors care.

Responsibilities

• Serve as central clinical contact for inquiries related to BSSP/BSO and Ambulatory Services.
• Support healthcare partners in completing referrals and navigating clinical pathways.
• Lead/support complex care resolution tables and transition planning.

Skills

Geriatrics experience

Clinical reasoning

Active listening

Psychoeducational counseling

Education

Master’s Degree in a regulated healthcare profession

Tools

Meditech

Outlook

Adobe

Job description

Baycrest Hospital has an opportunity for a

CLINICAL NAVIGATOR

Ambulatory Services

Position Type: Temporary Full-Time

Contract: 12 months

Start: February 2026

Shift Type: Days, some weekends (subject to change)

Hourly Pay Rate: $48.68 - $56.30

Bi-Weekly Hours: 75 Hours, 7.5 hrs/shift

Posting Number: 9349

Union: OPSEU 583

Date Posted: November 14, 2025

Internal Closing Date: November 21, 2025

Job Summary:

This role is a key member of the Behavioural Support for Seniors Program (BSSP/BSO) Strategy, with primary responsibilities within the BSSP/BSO Coordinating Office. The incumbent plays a central role in system coordination, integrated service delivery, and capacity building aligned with the MOHLTC BSO Strategy. In addition to leading BSSP/BSO functions, the role also supports Virtual Behavioural Medicine (VBM) Program and Baycrest Central Navigation Office Services.

Responsibilities include but are not limited to:

• Serve as the central clinical point of contact for inquiries related to BSSP/BSO, VBM, and Ambulatory Services.
• Support health care partners and family members in completing referrals and navigating clinical pathways.
• Conduct screening and triage using established BSO referral processes and geriatric assessment tools.
• Provide clinical expertise in managing responsive behaviours and cognitive impairment, ensuring client‑and‑family‑centered care from intake to discharge.
• Lead or support complex care resolution tables and cross‑sectoral transition planning.
• Facilitate the development and sharing of educational resources across BSSP/BSO, VBM, and Central Navigation.
• Maintain and update content for the BSSP/BSO mini website and contribute to Central Navigation resources.
• Coordinate alignment and pathways between LTC Leads, BSO Outreach, Acute Care, Addictions Specialists, and Caregiver Supports.
• Support Central Navigation functions including referral triage, early clinical contact, and standardized prioritization.
• Collaborate with Quality and Business Intelligence teams to monitor key access indicators (e.g., first contact, wait times).

Qualifications include but are not limited to:

• Master’s Degree in a regulated healthcare profession (e.g., Social Work, Occupational Therapy, Nursing).
• Current registration/licensure in good standing with a professional regulatory body.
• Minimum three (3) years of experience in geriatrics, community‑based seniors care, and managing responsive behaviours.
• Experience with BSO systems, ambulatory services, and navigation preferred.
• Familiarity with RAI‑HC, cognitive assessments, caregiver burden scales, and geriatric assessment tools.
• Completion of or willingness to complete GPA, P.I.E.C.E.S., Montessori for Dementia Programming is an asset.
• Strong clinical reasoning, critical thinking, and active listening skills.
• Experience in psychoeducational counselling and coaching of formal caregivers.
• Proficiency in Meditech, Outlook, Adobe, and other relevant applications.

Additional Benefits:

• Vacation Entitlement
• Opportunity to enroll in the extended health and dental benefit plan
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program

INTERNAL APPLICANTS: Please submit your application online through the Baycrest intranet. Failure to include your resume may affect your candidacy for this position. All communication related to this job posting will be sent to the email address used to submit your application.

EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.

Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at [e-mail] or 416-785-2500, ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen.

Job Location: Toronto, Ontario, Canada

Position Type: Temporary

Position Job Status: Temporary, Full Time (Fixed Term 1 year or Greater)