Clinical Manager, Acute Hospital Based, Mental Health Programs - Permanent Full Time (1.0)

CHEO; Ottawa; On-site; CAD 87,000 - 106,000; Full time

Job summary

CHEO is seeking a Manager to provide operational leadership and coordination for the Mental Health program within the Acute Hospital Based Division in Ottawa. You will partner with Directors and leads to drive strategic objectives, supervise staff, and promote a collaborative, innovative care environment.

You will oversee program operations, supervise clinical services, contribute to quality improvements, and guide staff development while ensuring policy compliance and efficient budget

Qualifications

• Criminal Record Check (CRC) is essential.
• Baccalaureate Degree in nursing or Bachelor’s Degree in Health or Social Sciences is essential.
• Master’s degree in health management or administration is preferred.
• Minimum of three years of related management experience, preferably in a Mental Health program.
• Knowledge of relevant Mental Health legislation is essential.
• Project management experience is preferred.
• Strong data analysis skills are essential.
• Proficiency with standard hospital software and tools.

Responsibilities

• Manage and supervise designated services within the Acute Hospital Based Division.
• Participate in development and implementation of program strategies.
• Provide expert advice to the Executive Team on corporate goals and objectives.
• Collaborate with staff and physicians across Programs/Departments to ensure quality patient care.
• Oversee human resources: hiring, scheduling, performance management, attendance, and disciplinary actions.
• Monitor budgets, expenses, and payments; ensure safe work environment.
• Engage with external agencies to enhance regional mental health initiatives.
• Lead quality improvement and risk management initiatives within the MH Program.
• Develop and update MH Program manuals and policies; communicate revisions.
• Support teams with training and resources; ensure adequate staffing coverage.

Skills

Leadership experience

Data analysis

Project management

Bilingual (French/English)

Communication skills

Driver's license

Education

Bachelor's degree in nursing or Health/Social Sciences

Master’s degree in health management/administration

Job description

Compensation Pay Range
$63.26-$76.89

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that is provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada’s Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Position Summary
The Manager will provide operational management and co-ordination of assigned clinical areas. The manager is also responsible for the implementation of operational and strategic objectives. The Manager will, together with the Director and the Divisional Head of Acute Mental Health Services, manage the functioning of services within the MH Program Acute Hospital Based Division. Working with the Medical Leads, Clinical Leads and Professional Practice Leads, this person will directly supervise and facilitate development of staff within assigned areas and oversee the establishment of a strong cohesive team. Working with the Director and the Leadership teams, this person will contribute to program planning and implementation, quality improvement initiatives and will promote an environment of creativity and innovation in the delivery of services.

Responsibilities

• Manage and supervise designated services within the Acute Hospital Based Division


• Participating in the development and implementation of Program strategies


• Participating in the development of Corporate Goals and Objectives and providing expert advice to the Executive Team.


• Working in collaboration with staff and physicians in other Programs/Departments to ensure effective delivery of patient care/services


• Managing human resources effectively which includes:




• Hiring staff, scheduling staff, managing staff performance, managing attendance


• Ensuring compliance with health and safety regulations


• Conduct performance appraisals and addressing performance related issues, facilitating and supporting professional practice improvement strategies, imposing discipline, recommending terminations


• Ensuring staff have the required resources to carry out their functions




• Manage within assigned budgets; monitor expenses; process payments


• Respond to environmental issues to provide for a safe and healthy work environment


• Liaise with external agencies to enhance regional relationships and projects with respect to mental health care


• Collaborate with partnering service providers to promote and advance CHEO’s Corporate Goals and Objectives


• Represent the Mental Health Program on various units, programs, and hospital committees as required.


• Actively participate in Quality Improvement and Risk Management initiatives for the Mental Health Program


• Guide adequate design, implementation, promotion, and evaluation of educational materials/activities for the MH Program


• Follow up on Incident reports generated through the Safety Reporting System


• Ensure the development and ongoing updating of MH Program manuals/procedures/policies. Ensure that all revisions and additions are communicated to policyholders.


• Work in collaboration with the Director of Mental Health to provide support and guidance to teams within the MH Program


• Ensure that staff have adequate training to provide quality service to patients and families in the MH Program


• Collaborate with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the MH Program


• Perform other duties as assigned by the Director, Mental Health

Qualifications

• Criminal Record Check (CRC) (Essential)


• Baccalaureate Degree in nursing or Bachelor’s Degree in Health or Social Sciences (Essential)


• Master’s degree in health management or administration (Preferred)


• Minimum of three (3) years of related management experience, preferably in a Mental Health program (Preferred)


• Knowledge of relevant Mental Health legislation (Essential)


• Project Management Experience (Preferred)


• Strong data analysis skills (Essential)


• Use software relevant to the position i.e. Word, SCM, and other hospital-based computer applications (Essential)


• Communicate effectively and concisely, both orally and in writing (Essential)


• Deal effectively with internal and external customers (Essential)


• Demonstrated expertise in a leadership role (Essential)


• This position requires travel to offsite locations. A driver’s license and car are required (Essential)


• Experience/knowledge in the implementation of quality improvement frameworks and/or initiatives (Essential)


• Bilingualism (French/English) (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail] All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.