Clinical Manager

The Pod Group; Golden Horseshoe; On-site; CAD 70,000 - 90,000; Full time

Job summary

A community support organization in Peel Region seeks a dedicated Clinical Manager to lead mental health and addiction services for youth. This role involves managing staff, providing technical training, and improving service delivery in a supportive environment. Candidates must have a background in social work or psychology and experience in youth services. The position emphasizes a client-centered approach and requires flexibility to work in a 24/7 environment.

Qualifications

• Minimum 3 years of experience as a supervisor in social services, especially with youth.
• Registered with the College of Social Work or Psychotherapists of Ontario.
• Must be flexible to work in a 24/7 operation.

Responsibilities

• Manage clinical and addiction services for youth.
• Provide technical training and clinical expertise to enhance staff competency.
• Support referral and intake process ensuring proper documentation.

Skills

Leadership

Communication

Crisis intervention

Cultural competency

Education

Bachelor's degree in psychology, social work, or related field

Master's degree in a relative field

Post-graduate certificate in mental health and addictions

Tools

Knowledge of community resources

Crisis intervention training

Job description

COMPASSIONATE ● CLIENT-CENTRED ● STRATEGIC ● COLLABORATIVE ● RESOURCEFUL

OVERVIEW

A growing, community-based organization that provides residential and outreach support for homeless individuals in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

MISSION

Reporting to the Director of Client Services and Wellness, the Clinical Manager will support youth by providing direct supervision to Mental Health, Addiction and Harm Reduction Services. The Clinical Manager is responsible for supporting staff with daily technical expertise and clinical assistance throughout the continuum of care, managing prevention, intervention, and after-care supports, with an emphasis on supportive counselling and case management. Using a client-centred approach and the Housing First for Youth philosophy, the incumbent will lead and inspire youth towards positive change.

The Pod Group is partnering with this organization in search of a highly passionate, hands-on, and strategic candidate to fulfill the role of the Clinical Manager.

PRIORITIES

• Manage clinical and addiction services for youth seeking services and support.
• Supervise, coach, and support staff delivering mental health and harm reduction interventions with reinforcement from a strengths-based perspective, youth-driven care, and shared decision-making practices with youth.
• Provide technical training and clinical expertise to enhance staff competency and crisis intervention capacity in evidence-informed client assessment tools, risk mitigation strategies, safety planning, and counselling supports.
• Develop, enhance and implement policies and practices that align with the recovery model, developing competencies in mental health and addictions, evidence-based counselling methodologies (cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT)), motivational interviewing, strength-based counselling, solution-focused approaches, and just-in-time interventions in supporting youth.
• Support the referral and intake process, ensuring proper documentation and files are maintained and up to date for each youth.
• Build community connections and coordinate with service providers for further referrals to promote a continuum and holistic approach to care.
• Assist in increasing the availability and effectiveness of interventions for youth by using Continuous Quality Improvement (CQI) principles.
• Operationalize flexibility and access as the primary goals of interventions and continuously find ways to advocate, navigate, and eliminate barriers to rapid access to youth support and services related to their wellbeing, mental health, and addictions.
• Provide crisis stabilization and consultation for escalated complex cases with the coordination of wraparound support for youth in crisis.
• Participate on committees and task forces as required with other agencies addressing issues facing youth.
• Ensure that professional standards are maintained as related to client documentation and case management.
• Promote a low-barrier approach to youth support and facilitate access to services.
• Create a safe and secure setting for all youth accessing services at the emergency shelter and transitional program.
• Foster and model the importance of connection and belonging in building a positive and supportive work environment, using decolonized and anti-racist frameworks, to all staff.
• All other duties as required in the successful management of shelter operations while partnering with all stakeholders in support of organizational success.

TALENTS & EXPERTISE

• Bachelor's degree in psychology, social work, or related field. Master's degree in a relative field is considered an asset.
• Registered with the College of Social Work or the College of Registered Psychotherapists of Ontario in good standing.
• A post-graduate certificate in mental health and addictions is considered an asset.
• Minimum 3 years of experience working as a supervisor/manager in the social service sector, preferably with individuals with complex mental health, serious mental illness, and substance use. Youth specific experience is preferred.
• A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community.
• Knowledge of resources and supports for youth and exposure to Region of Peel resources.
• Experience addressing the needs of homeless clients, including making referrals to community agencies.
• Cultural competency sensitivity and commitment to working through an EDIB, anti-oppressive, anti-racism framework.
• Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
• A valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract. A $2,000,000 minimum liability car insurance coverage is also mandatory.
• Valid CPI and/or UMAB and First Aid/ CPR certifications.
• Completion of a successful Vulnerable Sector Check/Criminal Record Check will be a condition of employment.
• Must be fully vaccinated against COVID-19, subject to applicable legislation.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.