Clinical-EHR SaaS Support Analyst — HealthTech Impact

PointClickCare; Mississauga; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

A leading health tech company in Canada is seeking a Solution Analyst to deliver exceptional customer experiences for their cloud-based healthcare applications. The role involves troubleshooting technical queries, collaborating with teams, and providing empathetic support to clients. The ideal candidate has a background in SaaS environments and an understanding of clinical workflows. Salary ranges from $55,000 to $60,000 CAD annually, along with full benefits.

Benefits

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Parental & Caregiver Leaves

Continuous Development Support Program

Qualifications

• Proven experience in SaaS-based customer and technical support environments.
• Strong understanding of clinical workflows and business processes in long-term care or medical facilities.
• Experience with PointClickCare modules is preferred but not required.

Responsibilities

• Provide high-quality support to clients managing our clinical applications.
• Troubleshoot technical issues related to cloud-based healthcare applications.
• Collaborate cross-functionally to ensure customer satisfaction.

Skills

Empathy

Problem-solving

Communication skills

Technical aptitude

Detail-oriented

Customer focus

Analytical skills

Collaboration

Education

Degree in Healthcare, Business Administration, or Information Technology

Tools

Salesforce/Service Cloud

Kibana

AppDynamics

Job description

A leading health tech company in Canada is seeking a Solution Analyst to deliver exceptional customer experiences for their cloud-based healthcare applications. The role involves troubleshooting technical queries, collaborating with teams, and providing empathetic support to clients. The ideal candidate has a background in SaaS environments and an understanding of clinical workflows. Salary ranges from $55,000 to $60,000 CAD annually, along with full benefits.