Clinical Content Specialist

Children's Hospital of Eastern Ontario (CHEO); Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading children's hospital in Ottawa is seeking a Clinical Content Specialist in Clinical Informatics. The successful candidate will bridge clinical practice and IT, optimizing healthcare data systems. This role requires significant experience in pediatric healthcare and proficiency with EHR systems. The ideal applicant should have strong analytical and project management skills. Additionally, an understanding of clinical workflows and bilingual skills are preferred. This position promotes high-quality healthcare data integration.

Qualifications

• 5 years’ experience in a maternal/newborn or pediatric healthcare setting.
• Criminal Record Check (CRC) required.
• Knowledge of clinical informatics and digital health trends.
• Bilingualism (English/French) preferred.

Responsibilities

• Coordinate clinical and technical system implementation plans.
• Analyze impact of clinical systems on workflows.
• Integrate clinical data from diverse health assets into the registry.
• Ensure communication between IT teams and healthcare providers.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Project management

Education

Bachelor’s degree in a related health discipline

Professional clinical designation

Tools

MS Office Suite

Electronic Health Record (EHR) systems

Clinical documentation systems

Job description

Full Time (1.0)

POSITION SUMMARY

BORN Ontario is recruiting a Clinical Content Specialist in Clinical Informatics (CCS-CI) to bridge clinical practice and information technology. The successful candidate supports the design, implementation, and optimization of clinical information systems that align with workflows, enable high-quality data capture, and promote evidence-informed decision-making across the perinatal and child health continuum.

The Clinical Content Specialist (CI) will combine clinical knowledge with IT skills to manage, analyze, and optimize healthcare data systems.

The successful candidate :

• Acts as a clinical informatics champion by coordinating and communicating clinical and / or technical system implementation plans that increase use and adoption of high-quality information that drives timely, evidence-informed decision making.
• Leverages a deep understanding of relevant clinical user experience, clinical workflows and patient care processes, especially related to clinical documentation and use of electronic health records, to inform the implementation of new or enhanced clinical systems and / or technology.
• Applies the BORN Information Quality Framework and develops an information quality roadmap to support change management for both internal and external stakeholders.
• Analyzes the impact of new or enhanced clinical systems and technologies on existing workflows, accounting for various data provision methods and clinical contexts.
• Supports interoperability by applying recognized health data exchange standards (e.g., HL7, FHIR, SNOMED CT, LOINC) to enable seamless integration of clinical data across provincial systems and repositories.
• Is familiar with clinical laboratory data systems, processes and workflows, and liaises with various provincial data repositories to support broader system harmonization and streamlined data flows.
• Leads initiatives to integrate clinical data from diverse provincial digital health assets (e.g., hospital EHRs, laboratory systems, public health databases) into the BORN registry, ensuring data consistency, completeness, and usability.
• Acts as a liaison between IT teams and healthcare providers to ensure smooth communication and implementation of new data integration workflows.
• Identifies and addresses quality issues and project risks related to information access, workflows, timelines, and data integrity, and develops mitigation strategies in collaboration with management.
• Collaborates with key partners to facilitate knowledge translation and stakeholder engagement related to new clinical systems and / or
• Participates in project teams to ensure enhancements meet user needs and reports concerns where solutions may hinder usability, increase workload, or pose risks to adoption.
• Assists in development and implementation of guidelines, policies, and standard operation procedures that enable information quality and maintain required levels of information quality, privacy and security.
• Monitors emerging trends in clinical informatics and digital health to inform future registry enhancements and data integration strategies.
• Participates in additional clinical, administrative, and research activities as required.

QUALIFICATIONS

• Criminal Record Check (CRC) (Essential)
• A Bachelor’s degree in a related health discipline and Professional clinical designation (Essential)
• 5 years’ experience in a maternal / newborn, pediatric care or healthcare setting (Essential)
• Experience with use and configuration of clinical documentation systems, and various Electronic Health Record (EHR) platforms, with focus on Laboratory Information Systems. (Essential)
• Experience with clinical laboratory workflows and laboratory information systems, including various provincial data repositories (Essential)
• Demonstrate knowledge regarding new trends in clinical practice and information systems (Essential)
• Comprehensively use computer technology and equipment; proficiency in MS Office suite (Essential)
• Demonstrates exceptional analytical, problem-solving and facilitation skills (Essential)
• Demonstrates ability to establish and maintain effective working relationship with technical, clinical, operational and vendor staff. (Essential)
• Experience and knowledge of health systems, and healthcare delivery in Ontario (Essential)
• Demonstrates excellent interpersonal, presentation, oral and written skills (Essential)
• Establish positive work environment and high performing team standards (Essential)
• Demonstrates exceptional project, product and change management skills, methodologies and principles (Essential)
• Demonstrates an attitude of continuous improvement (Essential)
• Bilingualism (English / French) (Preferred)
• Canadian Health Information Management Association Certification (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre‑screening and evaluation process. All candidates who meet the essential and preferred qualifications may be tested.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID‑19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID‑19 booster shots when eligible to protect against the spread of COVID‑19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.