Clinical Administrative Assistant

Sherwood Park - Strathcona County Primary Care Network; Sherwood Park; On-site; CAD 28,000 - 37,000; Full time

Benefits offered by this job

Extended health

Dental benefits

RRSP matching

Vacation and sick leave

Wellness spending account

Employee Assistance Program

Job summary

Sherwood Park-Strathcona County Primary Care Network (SPPCN) is seeking a Clinical Administrative Assistant to join our clinical administration team. This role supports scheduling of patients referred to SPPCN clinicians, allied health professionals, and patient programs, communicating with patients and physician offices throughout the process.

The successful candidate will provide professional front-office support, maintain confidentiality, and contribute to a collaborative team environment

Qualifications

• MOA Certificate or medical office training is an asset.
• Three years of direct experience preferred.
• Experience with HealthQuest EMR or NetCARE preferred.
• Medical terminology knowledge is an asset.

Responsibilities

• Indexing/referral processing and directing referrals to scheduling.
• Schedule clinicians, manage cancellations, worklists, and wait lists.
• Coordinate pre-appointment information and communication with patients/clinics.
• Greet and direct patients at front reception and handle inquiries.
• Scan documents to EMR and ensure accurate data entry.
• Maintain confidential medical records and perform related duties as required.

Skills

Scheduling

Communication

Confidentiality

Teamwork

Customer service

Front desk

Education

MOA Certificate

Medical terminology training

Equivalent education/experience

EMR experience or familiarity

Tools

HealthQuest EMR

NetCARE

Job description

Sherwood Park, Alberta

Temporary, Full-time, 12-month term, 1.0 FTE

$20.19–$26.59 per hour, based on experience

Job Summary

Sherwood Park-Strathcona County Primary Care Network (SPPCN) is seeking a Clinical Administrative Assistant to join our clinical administration team. This role supports the effective and timely scheduling of patients referred to SPPCN clinicians, allied health professionals, and patient programs. The successful candidate will communicate with patients and physician offices throughout the scheduling and referral process, provide professional front-office support, and maintain confidentiality in accordance with health record and privacy requirements.

What We Offer

• Temporary, full-time 12-month position


• Competitive hourly compensation


• Extended health and dental benefits


• 9% RRSP matching program


• Paid vacation and sick leave


• Health & Wellness Spending Account


• Employee and Family Assistance Program


• Professional development funding and paid education time


• Collaborative and supportive team environment

Responsibilities

As a valued member of the clinical administrative team, you will be responsible for but are not limited to the following:

Indexing/Referral Processing

• Responsible for following procedures for indexing, reviewing physician referrals and directing where needed in order to schedule and complete the referral process including:
  
  
  
  • Identifying appropriate triage process for various clinicians, programs and groups
  
  
  • Process self-referrals for patients as requested
  
  
  
  

Scheduling Processed Referrals

• Conducts additional processes where appropriate (ie. check AHC number validity)


• Maintains schedules for clinicians, books appointments, monitors cancellations, internal referrals, worklists and/or wait lists and follows up where necessary


• Set up zoom links/meetings for virtual appointments for patients in-clinic where necessary

Communication/Clinic Liaison

• Provides pre-appointment patient information and conducts multiple contact with patients and clinics (phone/email)


• May obtain pre-appointment documentation from patient, community stakeholders or physician offices


• Monitors/tracks clinical response letters to physician offices are completed as per CPSA

Office/Clinical Administration

• Responsible for front office reception to greet and direct patients and visitors appropriately to staff or appointments, as well as field inquiries from public or stakeholders and direct as necessary


• Field staff and patient questions/inquiries about zoom, EMR, patient iPads


• Responsible for proof reading and completing various clinical letters to ensure accuracy of patient and other information


• Completes AFAD quarterly checks:
  
  
  
  • Conducts quarterly updates of physician clinics accepting new patients
  
  
  • Provides information to update website
  
  
  
  


• Scan information and documents to EMR, enter data or sends to patients


• Responsible for various office/building tasks:
  
  
  
  • Opening – closing procedures, equipment check, training room set up/take down
  
  
  • Conduct regularly scheduled equipment checks (daily AED, fridge temperature verification and recording)
  
  
  
  


• Maintain confidential medical records


• Other duties as required

Attributes and Competencies

• Enthusiastic, positive, and service-focused attitude.


• Flexible, creative, and able to manage competing priorities in a changing environment.


• Ethical, responsible, and accountable for actions.


• Respectful of different views and opinions.


• Comfortable asking questions and participating in difficult conversations when needed.


• Strong understanding of confidentiality, privacy, and sensitive information handling.

Education & Experience

• Medical Office Assistant (MOA) Certificate or medical information training an asset


• Three years’ direct experience preferred


• Medical Terminology training an asset


• Experience with medical terminology or medical offices preferred


• Equivalent education and experience may be considered


• Experience with HealthQuest EMR and NetCARE (or similar EMR) required

Additional Requirements

• Current Criminal Record Check and Vulnerable Sector Check satisfactory to the organization.


• Valid Alberta driver’s license.


• Access to reliable transportation, as occasional travel may be required.

About SPPCN

Sherwood Park-Strathcona County Primary Care Network works with physicians and healthcare professionals to provide coordinated, accessible, and patient-centered primary care services. Our team is committed to supporting healthier communities through collaboration, innovation, and exceptional care.