Clinic Operations Specialist - New Brunswick

Sentrex Health Solutions; Saint John; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A healthcare solutions provider in New Brunswick is seeking a Clinic Operations Specialist to manage medication inventory and assist patient support programs. The ideal candidate will have a Bachelor's degree and at least 2 years of relevant experience. Key responsibilities include inventory management and maintaining patient relations. This role offers a competitive salary and comprehensive benefits in a flexible working environment.

Benefits

Competitive salary

Wellness program

Paid sick days

Qualifications

• Minimum of 2 years of relevant experience in a related field.
• Ability to handle highly confidential information.
• High adaptability and willingness to learn.

Responsibilities

• Maintain office injection and injection supplies inventory.
• Reconcile medication uses post-clinic and reassign medication.
• Collaborate with the pharmacy to understand patient medication coverage.

Skills

Attention to detail

Ability to work in fast-paced environment

Excellent oral and written communication skills

Education

Bachelor’s degree or equivalent relevant experience

Job description

Overview

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs backed by technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and community from COVID-19. As such, and subject to applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date.

Come and join our team! Here are a few reasons we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence are welcomed and valued
• High-growth environment with learning and growth opportunities supported by our Employee Development Program and in-house training
• Quarterly virtual social events

The Opportunity

Clinic Operations Specialists are responsible for ensuring appropriate levels of medication are maintained for treatment, as well as partnering with patient support programs and insurance providers to support coverage of therapy and assist with various administrative duties.

A Day in the Life (What you will do here)

• Maintain office injection and injection supplies inventory by checking stock, determining inventory levels, anticipating medication needs, storing patient medications, placing orders, and verifying receipt
• Reconcile medication uses post-clinic and reassign medication as appropriate
• Complete and submit information required to obtain coverage of medication through patient support programs and insurance providers
• Collaborate with the pharmacy to understand patient medication coverage as needed
• Promote and maintain proper patient relations and patient confidentiality
• Support patient enrolment into patient support programs for Retina
• Schedule patients for appointments
• Liaise with patients via phone and email
• Perform various clinic administrative and clerical tasks as required
• Work within clinic databases and computer programs to complete administrative tasks and functions
• Additional duties as assigned by the Clinic Director and/or Director of Provider Solutions

What you need to ensure you are set up for success

• Bachelor’s degree or equivalent relevant experience in a relevant field/discipline
• Minimum of 2 years of relevant experience
• High attention to detail
• Ability to work in a fast-paced environment with multiple priorities
• Ability to handle highly confidential information
• High adaptability, willingness to learn, and excellent people skills
• Excellent oral and written communication skills

What makes you a great fit for this team

• Commitment to providing a high level of service to internal and external clients
• Adaptable with a track record of success during growth and organizational change
• Proven ability to develop trust and influence at multiple levels
• Effective, candid communication style
• Exceptional organizational skills and ability to build relationships with colleagues, management, and stakeholders

Why join Sentrex?

We value our employees. Our permanent full-time employees are provided with:

• Competitive salary and generous vacation entitlement
• Wellness program (5 paid days off for well-being)
• Paid sick days
• Competitive benefits including dental & extended health benefits, AD&D, LTD & employee/dependent life insurance
• Employee & Family Assistance Program

Equal Opportunity and Accommodations

Sentrex Health Solutions is proud to be an equal opportunity employer and is committed to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our culture. Accommodations can be made available upon request for candidates taking part in the selection process.

Type de position: À temps plein
Département: Provider Solutions
Lieu de travail: New Brunswick, Canada
Régime de travail: Le travail à distance (éloigné)
Les heures de travail: Lundi au vendredi, heures standards
Voyage nécessaire: Non