Clinic Operations Lead

Stafflink; Ottawa; On-site; CAD 70,000 - 80,000; Full time

Job summary

A healthcare staffing firm is seeking a Clinic Operations Lead in Ottawa to enhance daily clinic functions. The role requires over 5 years of clinical administration experience, effective team leadership, and familiarity with EMR systems. The successful candidate will ensure smooth operations, support staff, and improve clinic workflows in a fast-paced family medicine environment.

Qualifications

• 5+ years of administrative experience in a clinical setting, ideally family medicine.
• Ability to lead and support a small administrative team in a busy environment.
• Highly organized and capable of managing multiple priorities.

Responsibilities

• Coordinate daily activities of front-desk staff and patient flow.
• Lead staff onboarding and coaching for consistency.
• Support patient-facing administrative tasks as necessary.

Skills

Administrative experience in a clinical setting

Leadership and team support

Organization and multitasking

Communication skills

EMR systems experience

Education

Education in healthcare administration or office management

Tools

Telus PS Suite

Job description

Job Description

Our client in the healthcare field is hiring a Clinic Operations Lead to help drive smooth day-to-day functioning of a busy family medicine environment. This is a great permanent opportunity for a hands‑on leader who understands the fast‑moving nature of family practice, thrives in administrative coordination, and can coach and guide a front‑desk team while keeping the clinic running efficiently.

Location & Schedule

On‑site role based in Ottawa

37.5 hours per week, Monday to Friday

Key Responsibilities

• Coordinate and oversee the daily activities of front‑desk staff, ensuring appropriate coverage and patient flow throughout the day
• Lead staff onboarding and actively coach new and current team members to ensure consistency and efficiency across roles
• Provide occasional support in patient‑facing administrative tasks during peak hours or staff shortages, maintaining a strong grasp of day‑to‑day clinic operations
• Use EMR software (Telus PS Suite) and internal systems to ensure accurate patient record‑keeping, appointment scheduling, and billing support
• Maintain an updated and proactive staff schedule, reporting hours for payroll in collaboration with the clinic’s finance contact
• Organize supply ordering and expense tracking for both administrative and medical inventory
• Participate in ongoing operational improvements to enhance clinic workflow, communication, and team coordination
• Support compliance with privacy and health & safety protocols
• Assist physicians with operational updates and team management matters as required
• Help plan and lead internal team meetings or staff communications to ensure alignment and clarity across roles

Required Background & Skills

• At least 5 years of administrative experience in a clinical setting, with direct experience in a family medicine environment required
• Proven ability to lead and support a small administrative team in a busy, patient‑focused setting
• Highly organized and capable of managing multiple priorities while maintaining attention to detail
• Skilled communicator with a collaborative mindset and a proactive, problem‑solving approach
• Comfortable working with EMR systems; experience with Telus PS Suite is considered an asset
• Education in healthcare administration, office management, or a related field is an asset but not mandatory