Client Support Lead — Desktop & IT Services

IESO; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

A provincial electricity operator in Mississauga seeks a Manager of Client Support to lead a team of 12 in providing effective end-user support and managing user computing platforms. The ideal candidate will have over 8 years of experience in IT system design and support with a focus on customer satisfaction. The role includes overseeing installations and upgrades, and ensuring compliance with technology standards. This position offers extensive career development opportunities within the evolving energy sector.

Benefits

Best-in-class benefits

Defined benefit pension plan

Dynamic learning and development opportunities

Inclusive culture and collaborative environment

Competitive compensation packages

Qualifications

• Requires knowledge of computer science subjects to design, develop and support computer systems.
• Requires knowledge of programming, system design, database modelling, networking and system administration.
• Experience must be gained through work in computer system architecture design and integration.

Responsibilities

• Lead the Client Support team ensuring effective end user technical support.
• Oversee installations, upgrades, and maintenance of user computing platforms.
• Develop and maintain relevant technology standards based on industry best practices.

Skills

Mac OS

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Education

Bachelor's degree in computer science

Job description

A provincial electricity operator in Mississauga seeks a Manager of Client Support to lead a team of 12 in providing effective end-user support and managing user computing platforms. The ideal candidate will have over 8 years of experience in IT system design and support with a focus on customer satisfaction. The role includes overseeing installations and upgrades, and ensuring compliance with technology standards. This position offers extensive career development opportunities within the evolving energy sector.