CLIENT SUPPORT COORDINATOR – Temporary 12 month Contract Across British Columbia

Business Development Bank of Canada; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Canada is seeking a Client Support Coordinator to deliver exceptional customer service and support the financing team. This role involves administrative tasks, collaboration with account managers, and contributing to marketing initiatives. The ideal candidate will have a Bachelor's degree and experience in customer service, with excellent organizational skills. The position offers a hybrid work model and competitive benefits.

Benefits

Flexible and competitive benefits

Employee Savings and Investment Plan

Defined Benefit Pension Plan

$750 wellness spending account

Paid vacation and personal days

Qualifications

• Experience in customer service is essential.
• Ability to take initiative and listen to customer needs.
• Excellent communication skills in English; French is an asset.

Responsibilities

• Deliver outstanding customer service to clients.
• Perform administrative tasks efficiently.
• Support loan origination activities and client documentation.

Skills

Time Management

Customer Support

Microsoft Outlook

Social Work

Education

Bachelor's degree in business administration or related field

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means :

Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few

In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1

A hybrid work model that truly balances work and personal life

Opportunities for learning training and development and much more...

Explore the BDC Way in our Culture Book

Do you describe yourself as organized and customer service oriented Do you have a keen interest in entrepreneurship Come support our team of account managers across British Columbia and help them contribute to the growth of Canadian entrepreneurs.

POSITION OVERVIEW

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent this is your opportunity to join our committed and diverse team.

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues all relevant related documents obtaining the necessary signatures and following up with clients. You will also perform various administrative tasks and provides support to the team in the area.

CHALLENGES TO BE MET

In a typical week you would :

Exercise your analytical skills by actively participating in developing a client portfolio to develop innovative value-added solutions that meet clients needs and uncover financing opportunities.

Performing administrative duties such as collecting financial statements preparing loan documents and administrative and legal letters and would use your exceptional organizational skills to ensure the accuracy of information prepare documents and forms and provide efficient follow-up.

Assisting commercial account managers with loan origination activities including Know Your Client (KYC) procedures.

Contribute to marketing initiatives by organizing events campaigns and activities. This includes preparing marketing communications and providing on-site logistical support.

Contribute to on-site premise / branch management maintenance and support.

Supporting prospecting efforts and business development initiatives.

Enjoy managing multiple projects to support our internal teams and initiatives.

WHAT WE ARE LOOKING FOR

You are described as someone who is highly organized enjoys collaborating with others and able to prioritize effectively to meet deadlines.

Backed by your experience in customer service you are someone whos able to take initiative and knows how to listen to uncover opportunities and identify unmet customer needs.

You have the capacity to adapt to different situations and thrive in a dynamic environment.

You have a bachelors degree in business administration or a related field.

You have an eye for detail and are highly accountable.

You have excellent communication skills in English. French is an asset.

Previous banking experience is an asset.

Locations: Downtown Vancouver Coquitlam North Vancouver Burnaby Richmond Surrey Abbotsford Kelowna Victoria.

Please note: Temporary employees are not eligible to benefits

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .

While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.

Key Skills

• Time Management
• Developmental Disabilities Experience
• Intake Experience
• Mediation Experience
• Microsoft Outlook
• Customer Support
• Case Management
• Medical Terminology
• Alternative dispute resolution
• Child Protective Services
• Social Work
• Word Processing

Employment Type: Full-Time

Vacancy: 1