Client Support Coordinator - Snacks

Lassonde Food Service; Kelowna; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading food service company is seeking a Client Support Coordinator for their Snack Division in Kelowna, Canada. The role involves assisting sales teams, coordinating with customers and brokers, and managing product data. Ideal candidates will have a high school diploma, at least five years of office experience in the CPG industry, and strong proficiency in Microsoft Office. This is a hybrid position offering competitive salary and benefits.

Benefits

Competitive salary

Hybrid work environment

Extended Health & Dental premiums paid by the employer

Discounts at SunRype Warehouse store

Qualifications

• At least five years of related office experience, preferably in the CPG industry.
• Experience with external customer databases is an asset.

Responsibilities

• Assist Canadian and USA Teams with Snack-related sales requests.
• Coordinate with US Broker and customer base.
• Investigate and resolve pricing discrepancies.

Skills

Proficiency in Microsoft Office and Excel

Excellent communication skills

Organizational skills

Customer service excellence

Ability to multitask

Education

High School Diploma

Degree or Diploma in Business

Job description

We’ve got an exciting opportunity for you! We’re seeking a Client Support Coordinator to join our Snack Division Team. If you’re energetic, tech-savvy, and enjoy multitasking, this could be the perfect role for you!

What we offer:

• Competitive salary
• Hybrid work environment
• Extended Health & Dental premiums paid by the employer
• Discounts at SunRype Warehouse store

Summary:

Reporting to the Sales Support Manager, the Client Support Coordinator liaises between the SunRype Snacks Team, the US Lassonde team, and the US Broker.

Key Responsibilities:

1. Assist Canadian and USA Teams with all Snack-related sales requests
2. Coordinate with US Broker and customer base
3. Follow, complete, and input data for new product development
4. Set up product and pricing for new items and create UPCs
5. Investigate and resolve pricing discrepancies
6. Monitor customer payments and deductions
7. Set up and validate promotions
8. Perform setups for new customers, products, merchandisers, and EDI
9. Manage administration of client portals
10. Coordinate with sales and customers on fulfillment, shipping, and timing
11. Map product hierarchy
12. Create and maintain retail order pads, forms, templates, and sell sheets
13. Generate weekly sales reports, and monthly or ad hoc reports
14. Manage inventory of POS displays and racks
15. Provide inventory updates and re-order advisories
16. Input snack product information for Ecommerce
17. Coordinate trade show bookings and samples

Education and Experience:

1. High School Diploma
2. Degree or Diploma in Business (asset)
3. At least five years of related office experience, preferably in the CPG industry
4. Experience with external customer databases (asset)

Competencies:

1. Proficiency in Microsoft Office and Excel
2. Excellent communication and organizational skills
3. Attention to detail
4. Customer service excellence
5. Creativity and visual awareness
6. Ability to multitask

Join Lassonde!

At Lassonde, we value involvement, meaningful work, and doing things right. We take care of our people, embodying respect and integrity. Join a family-oriented, North American company proud of delivering quality, tasty products. Anything is possible at Lassonde!