CLIENT SUPPORT COORDINATOR

Business Development Bank of Canada; Montreal (administrative region); On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible benefits

RRSP matching

Defined Benefit Pension Plan

Wellness and health spending account

Paid vacation

Personal days

Hybrid work model

Learning and development

Job summary

Business Development Bank of Canada is seeking an organized, customer-service oriented administrative professional to support Account Managers in Pointe-Claire. You will help manage financing activities, prepare documentation, and ensure a seamless client experience.

The role involves coordinating with internal teams, handling multiple tasks, and contributing to business development while balancing hybrid work arrangements. Strong French and English communication is essential.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 1–3 years of administrative support, client service, banking support, or similar role.
• Demonstrated customer service orientation.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Ability to work independently and meet deadlines.
• Strong attention to detail and accuracy when preparing documentation and maintaining records.
• Demonstrated teamwork and collaboration skills.
• Excellent written and verbal communication in French and English.

Responsibilities

• Provide high-quality support to Account Managers in delivering an excellent client experience.
• Respond promptly, accurately, and professionally to client inquiries referred by Account Managers.
• Prepare letters, financing documents, proposals, contracts, and other required documentation.
• Enter information into internal systems and track documentation, conditions, approvals, and signatures.
• Follow up on outstanding documentation to support financing transactions.
• Assist with branch marketing initiatives and event coordination.
• Coordinate administrative activities through established workflow and queues.
• Support business development objectives through administrative coordination.
• Greet suppliers and technicians and manage outgoing and incoming mail.

Skills

Customer service

Multitasking

Time management

Bilingual French/English

MS Office

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits
• Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation each year
• five personal days
• sick days as necessary
• our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

Do you describe yourself as organized and customer service oriented? Do you have a keen interest in entrepreneurship? At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, you will support a team of Account Managers in Pointe-Claire and contribute to the success of Canadian businesses. In this role, you provide administrative and operational support to the Financing team, helping ensure a seamless client experience and efficient management of financing activities. You act primarily as a support partner to Account Managers and collaborate with clients when requested by the Account Manager or as part of specific financing processes.

CHALLENGES TO BE MET

• Provide high-quality support to Account Managers in delivering an excellent experience to BDC clients.
• Respond promptly, accurately, and professionally to client or prospect inquiries referred by Account Managers, while escalating complex situations as appropriate.
• Prepare letters, financing documents, proposals, contracts, and other required documentation in accordance with established processes and procedures.
• Ensure information is accurately entered into internal systems and that all required documentation, conditions, approvals, and signatures are obtained and tracked.
• Follow up on outstanding documentation and administrative requirements to support financing transactions.
• Proactively participate in branch marketing initiatives by helping organize events, campaigns, and activities, preparing communications, and providing logistical support when required.
• Work collaboratively with internal support teams and complete assigned administrative activities through the established workflow and queue management processes.
• Support Account Managers in achieving business development objectives through effective administrative coordination.
• Contribute to the smooth operation of the business centre by welcoming suppliers and technicians and managing outgoing and incoming mail, including visits to the post office when required.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Business Administration or a related field.
• 1 to 3 years of experience in an administrative support, client service, banking support, or similar role.
• Demonstrated customer service orientation.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Ability to work independently and meet deadlines.
• Strong attention to detail and accuracy when preparing documentation and maintaining records.
• Demonstrated teamwork and collaboration skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills in French and English.

Preferred qualifications

• Ability to analyze and interpret financial statements.
• Experience supporting financing, banking, lending, or financial services activities.
• Experience coordinating administrative processes involving contracts, client documentation, or compliance requirements.
• Demonstrated initiative in identifying client needs and supporting resolution of routine inquiries.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.