Client Support Analyst (Remote Toronto)

Altus Group; Toronto; Remote; CAD 33,000 - 77,000; Full time

Job summary

A leading real estate technology company in Toronto is looking for a Software Support Analyst. The ideal candidate will provide customer-facing support for ARGUS software, analyze financial data, and resolve software-related issues. Strong numerical and technical skills are essential. This full-time role offers competitive compensation and a flexible work model.

Benefits

Competitive compensation

Incentive and bonus plans

Flexible work model

Growth and development opportunities

Qualifications

• Bachelor’s degree in a related field.
• Strong technical proficiency quickly learning new technologies.
• Strong numerical skills with financial data.
• Ability to consider multiple solutions and research options.

Responsibilities

• Resolve client software issues and analyze problems.
• Provide timely responses to inquiries via calls and emails.
• Document solutions and maintain resolution database.
• Collaborate with global teams to resolve product queries.

Skills

Technical proficiency

Numerical skills

Problem-solving expertise

Effective communication

Customer focus

Collaborative spirit

Education

Bachelor’s degree in Real Estate Finance or Mathematics

Job description

Altus Group – Software Support Analyst

Pay Grade Range: $33,000.00 – $77,000.00

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day our employees drive impact, innovate, and shape the global commercial real estate and PropTech industry.

Altus Group has an exciting opportunity for a Software Support Analyst. Reporting to the Team Lead Americas, you will support business clients throughout their use of ARGUS software applications. This is a role for someone who thrives in a customer‑facing problem‑solving role.

Job Summary

As an Analyst you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer‑focused support, allowing you to apply your quantitative skills in a client‑facing environment. As part of our team you will analyze financial data and resolve software‑related issues, tackling complex problems for clients across the real estate and financial services sectors.

Key Responsibilities

• Resolve issues and identify, analyze, and solve problems affecting client software.
• Respond to inquiries by providing timely, intelligent, and professional responses to customer calls and emails.
• Communicate and actively support the client in all aspects through problem resolution, keeping the client informed throughout the life of the incident.
• Document solutions, clearly and concisely log and track details, and maintain the resolution database.
• Learn new technologies, software, and concepts.
• Prioritize and recognize when issues need escalation to senior representatives or Development.
• Collaborate closely with global inter‑company departments and teams such as Sales, QA, and Development to provide assistance and resolve product queries raised by our clients.

Key Qualifications

Educational Background: You have a Bachelor’s degree in Real Estate Finance or Mathematics (or related field).

Technical Proficiency: You learn new technologies quickly and you’re comfortable with software installation in environments such as Citrix and Windows.

Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.

Problem‑Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options, and develop innovative solutions.

Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner both within the team and to clients.

Customer Focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech‑to‑non‑tech translation skills.

Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team.

What Altus Group Offers

• Rewarding performance: We are pleased to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes mental, physical, and overall financial health.
• Growth and development: As a destination for top industry talent, we are investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We are modernizing our employee programs to reflect the new world of work. Our Activity‑Based Work model provides flexibility to align your work location to the work being performed – office for connecting and collaborating and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation please contact us.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.

Employment Type

Full‑Time

Experience

Years: 0

Vacancy

1

Monthly Salary

$33,000 – $77,000