Client Support Advisor - Bilingual (Contract)

RBC; Toronto; On-site; CAD 52,000 - 76,000; Full time

Job summary

RBC in Toronto is seeking a Client Support Advisor to deliver exceptional service and resolve client inquiries related to Cash Management products and services. You will educate clients and determine root causes while supporting colleagues in a fast-paced environment.

The role emphasizes career development and learning within a team focused on service excellence, with shift flexibility across early to late EST hours.

Qualifications

• Shift availability 7:30am–9:00pm EST.
• Exemplary written and spoken English and French communication.
• Customer service experience in banking or call center.
• Strong knowledge of common computer applications and ability to learn new systems.
• Analytical thinker with problem-solving skills.

Responsibilities

• Provide 1st level telephone support for RBC Cash Management apps.
• Resolve client inquiries and guide users to root cause.
• Act as 2nd level support for Pay Employee Vendor token issues.
• Investigate payments and escalate complex issues.
• Document activities to maintain accurate client history.
• Escalate unresolved issues to the next level.
• Contribute to a positive team environment and mutual support.
• Engage in ongoing personal development and information sharing.
• Maintain high service standards to clients and coworkers.

Skills

Bilingual English/French communication

Customer service

Banking or call center experience

Problem solving / analytical thinking

Computer literacy / learning systems

Job description

Job Description

Looking to enhance your customer service, communication, and financial services experience? Look no further.

As a Client Support Advisor, you will be responsible for delivering exceptional

customer service in resolving client inquiries by educating the client and

determining the root cause of the issue with Cash Management products and

services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada’s top employers, then this role is for you!

What will you do?

• Responsible for providing 1st level telephone support relating to technical
• issues, navigational issues and problem resolution to clients using all RBC
• Cash Management applications
• Act as a 2nd level support for clients using Pay Employee Vendor via Royal
• Direct relating to token issues and payment investigations
• Escalate complex and/or unresolved issues to the appropriate next level of
• escalations
• Document all activities to ensure that the client’s history is accurate for the
• purposes of escalations and trending
• Participate in creating/maintaining a positive team environment where team
• members give each other support, promote good morale, and co-operation.
• Responsible for ongoing personal development and information sharing

What do you need to succeed?

Must Have

• Shift flexibility between 7:30am to 9:00pm EST
• Exceptional written and oral communication skills in French and English
• Customer Service experience in a banking or call center environment
• Strong knowledge of various computer applications combined with the ability to learn new complex systems
• Analytical thinker with a knack for problem solving

Job Skills

Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-09-11

Application Deadline:

2026-09-25

Note

** : ** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.